Hi
My old system had a function whereby I could create an 'Agency Reservation' and it would let me print the tickets from the reservation and they would remain on hold so when the agent returned any tickets to me that they hadn't sold I could release those from the reservation and run through the payment for the tickets they had sold.
Currently on Tess we are selling the tickets through and then having to return them in the system when an agent returns any to us that we didn't sell which shows as a refund.
Is there currently a way for us to print the tickets without selling them through for agents like I had with my old system?
Thanks
Nicola
You could pay for the tickets with an invoice payment method, then if some tickets get returned you put the money on account and then apply that on account money to the invoice along with the final payment for the tickets they actually use.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com