We are having an issue with the Slide Up functionality on our Post Ticket Header.
We have all address elements on the Post Header set to slide up to fill gaps when fields are missing information - which is pretty standard. For local addresses we do not print the country, however we would like this to appear for international addresses for the rare occasion that we would send tickets internationally.
Our issue arises when the country is required to be printed. We have two data elements (State and Postal Code) that fall directly above the Country element. When we have the country element set to slide up it overwrites these two fields. I have tried to separate the state and postal code elements so that one of these is not directly above the country field - however when I set the country field to slide up with this layout, the ticket header prints completely blank.
The documentation on Ticket Design covers slide left but there doesn't seem to be anything on sliding up.
Is there anyone else that has experienced this issue that is willing to share their solution. I feel that it will be a simple fix and I am sure that I have achieved the same at previous organisations that I have worked - however the solution now escapes me...
Any thoughts will be greatly appreciated!
Thanks and regards,
Mardi.
Arts Centre Melbourne.
Hi Mardi,
This topic details how slide (both up and left works): http://www.tessituranetwork.com/Help_System/Content/Ticket%20Design/Slide.htm
The key for sliding is that elements need to be in the exact same column for sliding up or the same row for sliding left. So if you want something to slide up when an element above it is blank, the two elements need to have the exact same column value.
I’m not entirely understanding the problem you are running into. What do you want to slide up and when? Can you give an example of the element layout, something like this:
Name
Street 1
City, State Postal Code
Country
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thanks Kevin.
Our Post header has the following fields:
Salutation 1
Street 3
Street 2
City
State Post Code
Country Long
All of these fields have been set to slide up. The State field and Country Long field are in the same column. We have a case statement so that the country only prints when it is something other than ‘Australia’.
Our issue occurs when we go to print an international address on the Post Header. In these instances the country slides up and prints over the top of the state and postcode fields. My understanding is that the country field should only slide up if the state field is empty. I have also tried moving the Postcode field so that is does not fall in any of the same columns as the Country field – however this results in the whole header printing blank.
Let me know if this does not give you enough to go on!
Mardi Osborn
Account Manager, IT Services
Arts Centre Melbourne
T
+61 3 9281 8089
E
mardi.osborn@artscentremelbourne.com.au
W
artscentremelbourne.com.au
Please note my email address has changed
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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin SheehanSent: Saturday, 5 January 2013 2:14 AMTo: Mardi OsbornSubject: RE: [Tessitura Ticketing Forum] Ticket Designs - Slide Up Functionality
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Hi Kevin,
Just checking in to see whether you had any further suggestions for us with regards to solving our sliding issue on our Post Ticket Header?
Thanks a million,
Sorry Mardi, your follow up post didn’t come through to my email for some reason so I didn’t see it.
I’m a bit stumped as to why the country would be sliding up when it shouldn’t. The only thing I can think of is that the case statement on the country might be causing it to not work properly. Try removing it just to see if it stops sliding when there’s no mask. If it does, then this might be a defect and you should open a help ticket to report it. If it doesn’t stop sliding, then you should still open a help ticket because I’m out of ideas. Either way, I think the next step is opening a help ticket, but please post to let us know what happens.
The issue was first identified before the case statement was added. I will try to remove this again and test to see whether it fixes the issue. I will arrange to raise a help ticket either way depending on the results.
Thanks again for your advice.
The issue was first ientified prior to the case statement being added. I will remove it and retest again now and raise a help ticket either way depending on the outcome.
Regards,