T-Stats question about Tickets Sold

Hello,

I am pulling a list of patrons in T-Stats with the amount of tickets sold and the ticket amount paid. Can someone please tell me if this total number of tickets sold for a period of time counts tickets that were exchanged or just the amount from the original sale?

Thanks!

  • Hi Amy!

    In the Tickets cube, straight up returned tickets aren't included in the Tickets cube. To the Tickets cube it's as though they never existed. For exchanges, again the returned ticket isn't in T-Stats, but the new ticket for the performance they exchanged into is in T-Stats.

    Hope that helps.
    Chris

    __________________________________________
    Chris Wallingford
    Product Manager | JCA 
    575 Eighth Ave., 21st Floor | New York, NY 10018
    Phone: 203-468-9123 | Fax: 212-465-2349
    chris.wallingford@jcainc.com | twitter
    www.jcainc.com | twitter | blog

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    Visit JCA’s blog for the latest insights into how nonprofits can work smarter!

  • Thanks so much Chris!

    >>> "Chris Wallingford"
    8/28/2012 8:42 AM
    >>>

    Hi Amy!
    In the Tickets cube, straight up returned tickets aren't included in
    the Tickets cube. To the Tickets cube it's as though they never existed.
    For exchanges, again the returned ticket isn't in T-Stats, but the new
    ticket for the performance they exchanged into is in T-Stats.
    Hope that helps.
    Chris

    __________________________________________
    Chris Wallingford
    Product Manager | JCA
    575 Eighth Ave., 21st Floor | New York, NY 10018
    Phone: 203-468-9123 | Fax: 212-465-2349
    chris.wallingford@jcainc.com ( mailto:Chris.Wallingford@jcainc.com ) |
    twitter
    www.jcainc.com | twitter | blog ( http://jcainc.wordpress.com/ )
    Helping Non-Profits Work Smarter
    Visit JCA’s blog for the latest insights into how nonprofits can work
    smarter! ( http://jcainc.wordpress.com/ ) ( http://jcainc.wordpress.com/
    )

    From: Amy Aldrich
    Sent: 8/27/2012 4:56:30 PM

    Hello,
    I am pulling a list of patrons in T-Stats with the amount of tickets
    sold and the ticket amount paid. Can someone please tell me if this
    total number of tickets sold for a period of time counts tickets that
    were exchanged or just the amount from the original sale?
    Thanks!



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