T-Stats question about Tickets Sold

Thanks so much Chris!

>>> "Chris Wallingford"
8/28/2012 8:42 AM
>>>

Hi Amy!
In the Tickets cube, straight up returned tickets aren't included in
the Tickets cube. To the Tickets cube it's as though they never existed.
For exchanges, again the returned ticket isn't in T-Stats, but the new
ticket for the performance they exchanged into is in T-Stats.
Hope that helps.
Chris

__________________________________________
Chris Wallingford
Product Manager | JCA
575 Eighth Ave., 21st Floor | New York, NY 10018
Phone: 203-468-9123 | Fax: 212-465-2349
chris.wallingford@jcainc.com ( mailto:Chris.Wallingford@jcainc.com ) |
twitter
www.jcainc.com | twitter | blog ( http://jcainc.wordpress.com/ )
Helping Non-Profits Work Smarter
Visit JCA’s blog for the latest insights into how nonprofits can work
smarter! ( http://jcainc.wordpress.com/ ) ( http://jcainc.wordpress.com/
)

From: Amy Aldrich
Sent: 8/27/2012 4:56:30 PM

Hello,
I am pulling a list of patrons in T-Stats with the amount of tickets
sold and the ticket amount paid. Can someone please tell me if this
total number of tickets sold for a period of time counts tickets that
were exchanged or just the amount from the original sale?
Thanks!



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Thanks so much Chris!

>>> "Chris Wallingford"
8/28/2012 8:42 AM
>>>

Hi Amy!
In the Tickets cube, straight up returned tickets aren't included in
the Tickets cube. To the Tickets cube it's as though they never existed.
For exchanges, again the returned ticket isn't in T-Stats, but the new
ticket for the performance they exchanged into is in T-Stats.
Hope that helps.
Chris

__________________________________________
Chris Wallingford
Product Manager | JCA
575 Eighth Ave., 21st Floor | New York, NY 10018
Phone: 203-468-9123 | Fax: 212-465-2349
chris.wallingford@jcainc.com ( mailto:Chris.Wallingford@jcainc.com ) |
twitter
www.jcainc.com | twitter | blog ( http://jcainc.wordpress.com/ )
Helping Non-Profits Work Smarter
Visit JCA’s blog for the latest insights into how nonprofits can work
smarter! ( http://jcainc.wordpress.com/ ) ( http://jcainc.wordpress.com/
)

From: Amy Aldrich
Sent: 8/27/2012 4:56:30 PM

Hello,
I am pulling a list of patrons in T-Stats with the amount of tickets
sold and the ticket amount paid. Can someone please tell me if this
total number of tickets sold for a period of time counts tickets that
were exchanged or just the amount from the original sale?
Thanks!



This message was sent automatically to you by www.tessituranetwork.com
because you subscribed to the Tessitura Ticketing Forum. You may reply
to this message to post to the Ticketing forum or visit the site to
search, read and post to the forums. In the interest of keeping the
forum posts from becoming cluttered, we encourage you to delete previous
message text from your reply before sending. Thank you!