Hello!
We are working on launching our online renewals in a couple of weeks. We would love to offer subscribers the option to order additional "special" concerts to their order if they choose.
I'm very sure we've got it set up within Tessitura to make it work. However, we're having a problem deciding how it would happen online.
The process currently includes:
1) Log on to your account2) Confirm your subscription order (we will only be offering straight renewals with no changes online this first year)3) Donation ask4) Cart/Checkout
If we want to mimic the order of the renewal form, the special concerts would be offered as step 3. We have approximately 10 concerts next season that are available to subscribers when they renew.
Do any other organizations offer add-on concerts during the renewal process? Would you mind sharing how it works within your system?
Thanks!
We offer bonus options for some of our series. For our Dance, we allow subscribers to add on additional shows within their series at the time of their renewal (in case they want to see other dancers, or other programs that the dance company is doing). Like yours, our pathway has bonus options and add-ons fall at step 3 (after confirming their current subscription).
Subscribers are able to select their seats for bonus options because this is a non-subscription performance and will be completely open. Add-ons (for Dance) are unseated because we have subscribers for the other performances, so we wait until everyone has renewed before we seat these orders.
I hope this helps you somewhat.
~Karen
Please update your records to include my new e-mail address: KDiche@SCFTA.org _______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Hawryluk Sent: Friday, February 10, 2012 3:15 PM To: Karen Diche Subject: [Tessitura Ticketing Forum] Add-on Concerts to Online Subscription Renewal
1) Log on to your account 2) Confirm your subscription order (we will only be offering straight renewals with no changes online this first year) 3) Donation ask 4) Cart/Checkout
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Before we upgraded our website, subscription renewals were on a single web page with all options and checkout contained in that one form. So, it was as easy as presenting the available performances.
If I recall, I would have used GetProductions and filtered it on the subscription MOS and ReserveTicketsUnSeated because we wouldn't want to seat singles before the subscriptions (we don't seat subscriptions at time of purchase, it's handled afterwards manually by box office staff)
With the new site, the renewal process is integrated into the patron account management section where they can see order history, etc...If they have a renewal order they will see it and a link button to "Renew Subscription as is" or a second button "Modify Subscription Renewal" - if they do a straight renewal the item is added to the cart and they are promptly whisked to the cart page. Our donation ask is always on the cart page. They can continue to add any other items to the cart at that point.
The Modify button will take them to the subscription sales page where they can choose the sub options they want which will then be added to the cart as an upgrade line that will, again, be managed manually by staff post sale.
Good luck!