Add-on Concerts to Online Subscription Renewal

We offer bonus options for some of our series. For our Dance, we allow subscribers to add on additional shows within their series at the time of their renewal (in case they want to see other dancers, or other programs that the dance company is doing). Like yours, our pathway has bonus options and add-ons  fall at step 3 (after confirming their current subscription).

Subscribers are able to select their seats for bonus options because this is a non-subscription performance and will be completely open. Add-ons (for Dance) are unseated because we have subscribers for the other performances, so we wait until everyone has renewed before we seat these orders.

I hope this helps you somewhat.

Thanks!

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org
_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

Hello!

We are working on launching our online renewals in a couple of weeks. We would love to offer subscribers the option to order additional "special" concerts to their order if they choose.

I'm very sure we've got it set up within Tessitura to make it work. However, we're having a problem deciding how it would happen online.

The process currently includes:

1) Log on to your account
2) Confirm your subscription order (we will only be offering straight renewals with no changes online this first year)
3) Donation ask
4) Cart/Checkout

If we want to mimic the order of the renewal form, the special concerts would be offered as step 3. We have approximately 10 concerts next season that are available to subscribers when they renew.

Do any other organizations offer add-on concerts during the renewal process? Would you mind sharing how it works within your system?

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We offer bonus options for some of our series. For our Dance, we allow subscribers to add on additional shows within their series at the time of their renewal (in case they want to see other dancers, or other programs that the dance company is doing). Like yours, our pathway has bonus options and add-ons  fall at step 3 (after confirming their current subscription).

Subscribers are able to select their seats for bonus options because this is a non-subscription performance and will be completely open. Add-ons (for Dance) are unseated because we have subscribers for the other performances, so we wait until everyone has renewed before we seat these orders.

I hope this helps you somewhat.

Thanks!

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org
_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

Hello!

We are working on launching our online renewals in a couple of weeks. We would love to offer subscribers the option to order additional "special" concerts to their order if they choose.

I'm very sure we've got it set up within Tessitura to make it work. However, we're having a problem deciding how it would happen online.

The process currently includes:

1) Log on to your account
2) Confirm your subscription order (we will only be offering straight renewals with no changes online this first year)
3) Donation ask
4) Cart/Checkout

If we want to mimic the order of the renewal form, the special concerts would be offered as step 3. We have approximately 10 concerts next season that are available to subscribers when they renew.

Do any other organizations offer add-on concerts during the renewal process? Would you mind sharing how it works within your system?

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!