Hi everybody,
The New Vic is looking to go down the route of Print at Home tickets, but in my research there seems to be very little information about PAHT's cousin, e-tickets (i.e., a ticket that can be scanned via the screen on an iPhone, Android, etc.).
Does anyone employ e-tickets in conjunction with PAHT? Or, have you simply been able to use N-Scan to record the bar-codes from emailed ticket pdfs?
What kind of hiccups, front of house and otherwise, have been experienced with e-tickets?
Thanks in advance for your help.
Brett
N-Scan is able to validate a PDF from a smart phone (I just tested it). We don’t typically use it, but it works.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brett RaderSent: Wednesday, February 01, 2012 11:35 AMTo: rbernard@smm.orgSubject: [Tessitura Ticketing Forum] E-Tickets vs. Print at Home
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Our experience has been much like Ray's above, i.e. we haven't yet promoted e-ticketing via smartphone, but some patrons have brought in their PAH PDFs that way and it has worked.
We’ve been scanning our PAHT bar codes off of smart phones for awhile. We don’t advertise it but we’ve found that patrons show up expecting it. Haven’t run into any issues yet but I’m sure the minute we advertise doing it, we’ll have our first issue with it….
Susan M. Crockett
Chief Information Officer
Ruth Eckerd Hall, Inc.
1111 N. McMullen Booth Rd. l Clearwater, FL 33759
727.712.2757 l Fax: 727.791.6020
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From: Ray Bernard [mailto:bounce-raymondbernard7790@tessituranetwork.com] Sent: Wednesday, February 01, 2012 1:50 PM To: Susan Crockett Subject: RE: [Tessitura Ticketing Forum] E-Tickets vs. Print at Home
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brett Rader Sent: Wednesday, February 01, 2012 11:35 AM To: rbernard@smm.org Subject: [Tessitura Ticketing Forum] E-Tickets vs. Print at Home
We are currently using the PAHT system and pushing our customers towards printing those tickets at home. While those same barcodes should be able to be scanned off a mobile device, we ran into problems with the scanners themselves being able to read the barcode on a screen.
Hello Brett,
We launched our mobile site in the begining of this month. We are using etickets on mobile devices. They work very well when being scanned off phones. On the etickets page we have two views of the ticketing information. The first view is the eticket with the seating information. The second view that can be shown is a condensed view with just the seating information for the ushers to use when seating.
On this screen we also have the ability to email the eticket to someone else. We basically call the printtickets method a second time. The one thing that I have noticed when scanning the screen is that you do not see the scan box on the screen like you do with paper tickets.
I did submit our mobile site to task and in the package there is a document with many of the screen shots of the site. If you have any questions let me know.
Jon