Hello Everyone,
I am trying to add seats to a GA house we use so that we can use them for oversell seats. I am having a heck of a time figuring out how to do this. I've tried to find information in learning and resources but just can't seem to find what I need.
Any thoughts or help would be great.
Chris Cuhel - First Stage
Hi Chris,
Here is a knowledgebase article about utilities that might need to be run after you edit the facility.
Hopefully that is helpful.
Cheers!
Edit:If you are looking for just general facility editing information, you can find the Facility Setup document here.This also has information about making changes on page 52.
The problem I am running into is that I can’t even add the seats in Facility Manager.
Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan RowellSent: Thursday, January 26, 2012 1:07 PMTo: Christopher CuhelSubject: Re: [Tessitura Ticketing Forum] Adding seats to an existing seat map
Hi Christopher,
From: Christopher Cuhel <bounce-christophercuhel9903@tessituranetwork.com>Sent: 1/26/2012 12:48:16 PM
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Not sure if you saw the edit I made that included the Facility Setup link or not, so here it is again.
If you are not able to make adjustments to the facility though, it might be a security permission issue and you should talk with your IT department, or whomever controls such things.
What’s the name of that security object, says the dunce Security Administrator? J
-p.
Patrick SchleyAcademy Services Manager
First Stage 325 West Walnut Street
Milwaukee, WI 53212(414) 267-2970 direct
(414) 267-2976 fax
Website: www.FirstStage.org | Facebook: www.facebook.com/firststage | Twitter: twitter.com/firststageYouTube: www.youtube.com/user/firststage | Blog: firststagechildrenstheater.blogspot.com
Hi Patrick,
Try Tkt Setup Facility Manager.That might be set to view only.
Patrick - is it possible that you are at the maximum rows and columns for the screen? The number of rows and columns are listed to the right of the screen name in the map tree [Rows,Columns]. You may only add seats within the columns and rows specified when the screen was created originally. When looking at the seat map the Physical Seat notation at the very bottom left of the screen will tell you the row:colmn position for the seat you are hovering over. If the position you are trying to add has a blank physical seat then you are outside the footprint of the map. You may add new screens to the facility to add additional seats.
Best,
Anna
I'm following up on this old thread to see if there is a way to add rows to a screen that already exists within a facility. I can't find a way to do this, and I think this is what the original poster was also trying to do. Has anything possibly changed in the last 6 years? I'm assuming not, since I'm not finding it in the documentation anywhere...