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Adjusting Contributions created in a ticket order

Takeshi Sergel
$organization

According to the Contributions document it says that contributions placed through the ticket order screen cannot be adjusted the ways contributions done through the contribution screen can, is there any way around this?

  • $organization

    You can adjust the contributions you just have to do it in the ticket order.

  • $organization

    What adjustment are you looking to make? If it’s dollar amount, you can make the correction in the order itself. If you need to move funds, it’s a little bit more work.

     

    What I generally do when I have to move the contribution is to zero out the contribution amount in the order and put it on account. I then start a new order, add the contribution in the correct fund and apply the on account money as payment. If you’re adjusting a contribution that was processed in the previous fiscal year, you may want to coordinate with your finance department and/or whoever takes care of your acknowledgements so adjustments can be made.

     

    I hope this helps!

     

    ~Karen

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Takeshi Sergel
    Sent: Friday, January 20, 2012 12:52 PM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Adjusting Contributions created in a ticket order

     

    According to the Contributions document it says that contributions placed through the ticket order screen cannot be adjusted the ways contributions done through the contribution screen can, is there any way around this?




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  • $organization in reply to Dale Aucoin

    Sorry, I didn't mention that I'm trying to adjust contributions after an order is complete.  I can't find the order number for the contribution.  Also, when I double click on the contribution I can only see the contribution detail and cannot adjust the contribution.  I'm not sure if this is making any sense.

  • $organization in reply to Takeshi Sergel

    If you haven't worked in a ticket order before you might want to work with someone from your ticketing office but its pretty easy to work with, especially if you're just working with the contribution.

    Its easier if you do know the order number so go the Orders tab for the constituent in question and click into the orders that are there then click on the "contributions" tab.