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Adjusting Contributions created in a ticket order

Takeshi Sergel
$organization

According to the Contributions document it says that contributions placed through the ticket order screen cannot be adjusted the ways contributions done through the contribution screen can, is there any way around this?

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  • $organization

    What adjustment are you looking to make? If it’s dollar amount, you can make the correction in the order itself. If you need to move funds, it’s a little bit more work.

     

    What I generally do when I have to move the contribution is to zero out the contribution amount in the order and put it on account. I then start a new order, add the contribution in the correct fund and apply the on account money as payment. If you’re adjusting a contribution that was processed in the previous fiscal year, you may want to coordinate with your finance department and/or whoever takes care of your acknowledgements so adjustments can be made.

     

    I hope this helps!

     

    ~Karen

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Takeshi Sergel
    Sent: Friday, January 20, 2012 12:52 PM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Adjusting Contributions created in a ticket order

     

    According to the Contributions document it says that contributions placed through the ticket order screen cannot be adjusted the ways contributions done through the contribution screen can, is there any way around this?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


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  • $organization

    What adjustment are you looking to make? If it’s dollar amount, you can make the correction in the order itself. If you need to move funds, it’s a little bit more work.

     

    What I generally do when I have to move the contribution is to zero out the contribution amount in the order and put it on account. I then start a new order, add the contribution in the correct fund and apply the on account money as payment. If you’re adjusting a contribution that was processed in the previous fiscal year, you may want to coordinate with your finance department and/or whoever takes care of your acknowledgements so adjustments can be made.

     

    I hope this helps!

     

    ~Karen

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Takeshi Sergel
    Sent: Friday, January 20, 2012 12:52 PM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Adjusting Contributions created in a ticket order

     

    According to the Contributions document it says that contributions placed through the ticket order screen cannot be adjusted the ways contributions done through the contribution screen can, is there any way around this?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    Privileged And Confidential Communication. This electronic transmission, and any documents attached hereto, (a) are protected by the Electronic Communications Privacy Act (18 USC §§ 2510-2521), (b) may contain confidential and/or legally privileged information, and (c) are for the sole use of the intended recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of the information received in error is strictly prohibited.
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