• Replies 6 replies
  • Subscribers 413 subscribers
  • Views 25 views
  • Users 0 members are here
Related

Single Tickets $ / Season Manager

Teresa Dean
$organization

I have a situation where a show is only displaying Subscription $ in Season Manager and not Single Ticket $.  I've verified that my EIS jobs are running without errors, that the EIS check box is checked in the TR_SEASON table and that the correct Price Type Category is assigned to the single ticket price types in the TR_PRICE_TYPE table.  What am I missing???

Thanks in advance for the help everyone!

Teresa

  • $organization

    Are you sure that the SO radio buttons aren't something other than you expected? That gets me a lot. Full year vs To Date vs Future?

    Or, you checked that the pt categories are correct on the price types, but are you certain you've sold tickets with those pts?

  • $organization

    Amanda,

     

    I have the Full Year radio button and we do have a lot of single ticket seats sold under the single price type and the tickets are paid for.  I just noticed that every production under this season has the same problem, but other seasons don’t.

     

    I’m thinking I need to submit a support ticket for this one!!!  Thanks for the suggestions and if you think of anything else, please send them my way!!!

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, January 12, 2012 11:38 AM
    To: Teresa Dean
    Subject: Re: [Tessitura Ticketing Forum] Single Tickets $ / Season Manager

     

    Are you sure that the SO radio buttons aren't something other than you expected? That gets me a lot. Full year vs To Date vs Future?

    Or, you checked that the pt categories are correct on the price types, but are you certain you've sold tickets with those pts?

    From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com>
    Sent: 1/12/2012 9:03:04 AM

    I have a situation where a show is only displaying Subscription $ in Season Manager and not Single Ticket $.  I've verified that my EIS jobs are running without errors, that the EIS check box is checked in the TR_SEASON table and that the correct Price Type Category is assigned to the single ticket price types in the TR_PRICE_TYPE table.  What am I missing???

    Thanks in advance for the help everyone!

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Teresa Dean

    Does your season overview update job dynamically select any active seasons with the EIS box checked? If not, is it possible that someone previously ran the update manually for just for that one season, at a time when the only things in it were subscription, and now even though the job is running without error, it's not actually running for that season, thus not updating for the new sales?

  • $organization

    You also might check the category on the price maps for the prices in question – are they ticket price?  I know if they are not that can mess up the Season Manager stuff as well.

     

    Elizabeth Carlock

    Director of Ticketing Services

    The Granada Theatre 

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, January 12, 2012 9:38 AM
    To: Elizabeth Carlock
    Subject: Re: [Tessitura Ticketing Forum] Single Tickets $ / Season Manager

     

    Are you sure that the SO radio buttons aren't something other than you expected? That gets me a lot. Full year vs To Date vs Future?

    Or, you checked that the pt categories are correct on the price types, but are you certain you've sold tickets with those pts?

    From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com>
    Sent: 1/12/2012 9:03:04 AM

    I have a situation where a show is only displaying Subscription $ in Season Manager and not Single Ticket $.  I've verified that my EIS jobs are running without errors, that the EIS check box is checked in the TR_SEASON table and that the correct Price Type Category is assigned to the single ticket price types in the TR_PRICE_TYPE table.  What am I missing???

    Thanks in advance for the help everyone!

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Amanda,

     

    My nightly Full EIS job and my Incremental EIS job both run against all active seasons and this particular season is active.

     

    Teresa

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, January 12, 2012 11:53 AM
    To: Teresa Dean
    Subject: RE: [Tessitura Ticketing Forum] Single Tickets $ / Season Manager

     

    Does your season overview update job dynamically select any active seasons with the EIS box checked? If not, is it possible that someone previously ran the update manually for just for that one season, at a time when the only things in it were subscription, and now even though the job is running without error, it's not actually running for that season, thus not updating for the new sales?

    From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com>
    Sent: 1/12/2012 11:43:48 AM

    Amanda,

     

    I have the Full Year radio button and we do have a lot of single ticket seats sold under the single price type and the tickets are paid for.  I just noticed that every production under this season has the same problem, but other seasons don’t.

     

    I’m thinking I need to submit a support ticket for this one!!!  Thanks for the suggestions and if you think of anything else, please send them my way!!!

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, January 12, 2012 11:38 AM
    To: Teresa Dean
    Subject: Re: [Tessitura Ticketing Forum] Single Tickets $ / Season Manager

     

    Are you sure that the SO radio buttons aren't something other than you expected? That gets me a lot. Full year vs To Date vs Future?

    Or, you checked that the pt categories are correct on the price types, but are you certain you've sold tickets with those pts?

    From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com>
    Sent: 1/12/2012 9:03:04 AM

    I have a situation where a show is only displaying Subscription $ in Season Manager and not Single Ticket $.  I've verified that my EIS jobs are running without errors, that the EIS check box is checked in the TR_SEASON table and that the correct Price Type Category is assigned to the single ticket price types in the TR_PRICE_TYPE table.  What am I missing???

    Thanks in advance for the help everyone!

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Thanks Elizabeth, but yes, the category on the price maps is Ticket Price.

     

    Teresa

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Elizabeth Carlock
    Sent: Thursday, January 12, 2012 11:58 AM
    To: Teresa Dean
    Subject: RE: [Tessitura Ticketing Forum] Single Tickets $ / Season Manager

     

    You also might check the category on the price maps for the prices in question – are they ticket price?  I know if they are not that can mess up the Season Manager stuff as well.

     

    Elizabeth Carlock

    Director of Ticketing Services

    The Granada Theatre 

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, January 12, 2012 9:38 AM
    To: Elizabeth Carlock
    Subject: Re: [Tessitura Ticketing Forum] Single Tickets $ / Season Manager

     

    Are you sure that the SO radio buttons aren't something other than you expected? That gets me a lot. Full year vs To Date vs Future?

    Or, you checked that the pt categories are correct on the price types, but are you certain you've sold tickets with those pts?

    From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com>
    Sent: 1/12/2012 9:03:04 AM

    I have a situation where a show is only displaying Subscription $ in Season Manager and not Single Ticket $.  I've verified that my EIS jobs are running without errors, that the EIS check box is checked in the TR_SEASON table and that the correct Price Type Category is assigned to the single ticket price types in the TR_PRICE_TYPE table.  What am I missing???

    Thanks in advance for the help everyone!

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!