Hi everyone,
We have just moved our offices to a new location and I am having trouble getting the Boca ticket printer to stop at the right break and cut the ticket. When I press the Test ticket button, it prints out part of the test ticket text and stops more than half way into the next ticket. Any ideas what is going on? Thanks for any input.
Luther
Hi Luther,
This question is probably best posted in the Tessitura Ticketing forum; I'm going to move your post over there--you'll probably have a larger audience there for this kind of question.
Best,Todd
Tessitura Network
Not sure if this helps or not. We were having problems with some of our Boca's spitting out an extra blank ticket and a half after each print job. When we cleaned the print head and the optic eye it helped with that problem. Considering that you just moved it's possible that something has become loose or dirty during the transition. I'd suggest doing a quick clean and seeing if that helps.
Along the way the default settings might have gotten messed up. To do a re-set turn the printer off. Push in the Test button and then turn the printer on. This sometimes helps.
Have you changed computers or ticket stock?
We also have had problems in the past that could be fixed by selecting the 'clear download' menu and then resetting to the default settings. Cleaning the printer is also always a good first step.