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Custom Screen Issue

Marty Jones
$organization

I am having a unique custom screen issue. I have a custom screen that is built using .Net. This screen has a listbox on it. The idea behind this, is that when I fire off a Gridview row command, it takes the listbox.selectedindex and then does a bunch of stuff. All of the functionality works fine for me in debug and also works if I hit the page directly through IE9. It does not work in Tessitura.

 Here is the real kicker, It does work in Tessitura for my co-worker. We both have 64 bit machines and both use IE9 if that has anything to do with it. I have also tried the Tessitura Drop down fix where you modify the registry for “Feature_Use_WindowSelectedControl” but no change.

I ran a .Net trace on it when trying it from Tessitura and for the listbox under “Form Collection” the listbox comes up “undefined” where when I run the same trace from IE, the listbox displays the selected index.

This used to work for me in Tessitura but have since upgraded to IE9 so I am thinking that may be the issue but not sure if Tessitura uses the IE engine that is installed on my machine or something so I am a little lost.

Any ideas?

Thanks!

 

  • $organization

    Hi Marty,

    Have you checked the security settings in IE?

     

    Jon

  • $organization

    Jon,

     

    Compared mine to the other user and we match.

     

    Thanks,

     

    Marty

     

  • $organization

    The IE OLE Browser Control is a control using the current version of Internet Explorer in Windows.  It should be rendering and performing just as if the URL was open in the stand-alone Internet Explorer.  As we’ve seen, however, with the dropdown select issue affecting SSRS report viewers, that sometimes there are undocumented differences.

     

    I don’t know how useful this link is, but here are the MSDN docs regarding the WebBrowser Control.

    http://msdn.microsoft.com/en-us/library/aa752040%28v=VS.85%29.aspx

     

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Thursday, October 27, 2011 6:48 PM
    To: Ryan Creps
    Subject: RE: [Tessitura Ticketing Forum] Custom Screen Issue

     

    Jon,

     

    Compared mine to the other user and we match.

     

    Thanks,

     

    Marty

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Ryan,

     

    After doing an .Net trace once from Tessitura and then from IE directly. I get two different "Agent Headers" Do you know if this means anything?

     

    Tessitura:

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

     

    IE9:

    Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

     

     

    Marty

     

  • $organization

    If these are coming from the same workstation, it means that from Tessitura, the browser is rendering the page in Compatibility View for IE7, hence why you see MSIE 7.0 vs MSIE 9.0 in these.  These are used in ASP rendering to control compatibility in some functionality.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Friday, October 28, 2011 1:56 PM
    To: Ryan Creps
    Subject: RE: [Tessitura Ticketing Forum] Custom Screen Issue

     

    Ryan,

     

    After doing an .Net trace once from Tessitura and then from IE directly. I get two different "Agent Headers" Do you know if this means anything?

     

    Tessitura:

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

     

    IE9:

    Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

     

     

    Marty

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Is there a way to change the compatibility when rendered in Tessitura?

     

  • $organization

    Well, I started looking at that which reminded me that I had the Feature_use_Windowedselectcontrol registry fix for Tessitura but if I remember correctly that was for a IE7 issue, so I removed it and now my page works. So in roundabout way Thanks!

     

    Marty

     

  • $organization in reply to Marty Jones

    Hi Marty,

    I tried removing that entry and still no luck for me to get the drop downs working properly.  So basically you just remove the Feature_use_Windowedselectcontrol and that did it?

    Thanks,

    Jon

  • $organization

    That is correct.

     

    Marty Jones

    Director of Information Services

     

    Omaha Performing Arts
    1200 Douglas Street

    Omaha, Nebraska 68102

    P 402.661.8469

    Marty.Jones@omahaperformingarts.org

    www.omahaperformingarts.org

    For tickets, call Ticket Omaha at 402.345.0606

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jon Ballinger
    Sent: Friday, October 28, 2011 5:31 PM
    To: Martin A. Jones
    Subject: RE: [Tessitura Ticketing Forum] Custom Screen Issue

     

    Hi Marty,

    I tried removing that entry and still no luck for me to get the drop downs working properly.  So basically you just remove the Feature_use_Windowedselectcontrol and that did it?

    Thanks,

    Jon

    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Sent: 10/28/2011 3:55:58 PM

    Well, I started looking at that which reminded me that I had the Feature_use_Windowedselectcontrol registry fix for Tessitura but if I remember correctly that was for a IE7 issue, so I removed it and now my page works. So in roundabout way Thanks!

     

    Marty

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!