Performance & Fundraiser Event

You said it’s sold as a package price, do you have separate events for each?

We haven’t done anything similar, but we have packages that have shows in two different venues. We build a package using the main venue (the one that has most of the shows) and use dummy events for the ones not in that venue. We then delete the dummy event from the package and seat them in the correct one. This allows our patrons to select their own seats for the main venue, and we seat them according to what’s best available or what their seating preferences are for the other venue.

Both the dummy event and the correct event are priced the same so it’s an even exchange.

In keeping with the procedure you are using right now (until you have something else in place), I would probably suggest that when your BO cancels the order, they should put the money On Account and just apply the payment in the new order so you don’t have to rerun the card. I know how patrons can be when they check their statements and notice multiple authorizations and charges/credits.

Hope this helps. Please let me know if you need clarification on anything.

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org

Every December, we have our Sugar Plum Fairy Luncheon.  It is sold as a package price that includes their Nutcracker and Luncheon ticket OR they can purchase an individual Luncheon ticket.  I am trying to sell this online appropriately so that we can track the ticket money within our ticket reports.  Currently the way it's being sold online forces our box office to cancel their order, rerun their credit card and place the order in the box office MOS so they can actually give them a seat at the show plus allocate the luncheon money appropriately.  They can't give them a seat within the Internet MOS.  We know there must be an easier way to do this, either via elevated events or on account, etc.  Does anyone have an example of this? 

Thanks!
Karen Badgett
kbadgett@kcballet.org

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You can also use price types for this. You can have two separate events: the Nutcracker with Luncheon and Luncheon Only. Your BO can adjust the price type for any orders made online for the Nutcracker with Luncheon event and put the money On Account to be applied as payment when they reseat the Nutcracker in the new order. This will allow you to track the show and the luncheon separately, as well as avoid re-running credit cards.

You can tell I have issues with credit card authorizations. J Payment plans are a pain.

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org

Every December, we have our Sugar Plum Fairy Luncheon.  It is sold as a package price that includes their Nutcracker and Luncheon ticket OR they can purchase an individual Luncheon ticket.  I am trying to sell this online appropriately so that we can track the ticket money within our ticket reports.  Currently the way it's being sold online forces our box office to cancel their order, rerun their credit card and place the order in the box office MOS so they can actually give them a seat at the show plus allocate the luncheon money appropriately.  They can't give them a seat within the Internet MOS.  We know there must be an easier way to do this, either via elevated events or on account, etc.  Does anyone have an example of this? 

Thanks!
Karen Badgett
kbadgett@kcballet.org

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