Performance & Fundraiser Event

You said it’s sold as a package price, do you have separate events for each?

We haven’t done anything similar, but we have packages that have shows in two different venues. We build a package using the main venue (the one that has most of the shows) and use dummy events for the ones not in that venue. We then delete the dummy event from the package and seat them in the correct one. This allows our patrons to select their own seats for the main venue, and we seat them according to what’s best available or what their seating preferences are for the other venue.

Both the dummy event and the correct event are priced the same so it’s an even exchange.

In keeping with the procedure you are using right now (until you have something else in place), I would probably suggest that when your BO cancels the order, they should put the money On Account and just apply the payment in the new order so you don’t have to rerun the card. I know how patrons can be when they check their statements and notice multiple authorizations and charges/credits.

Hope this helps. Please let me know if you need clarification on anything.

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org

Every December, we have our Sugar Plum Fairy Luncheon.  It is sold as a package price that includes their Nutcracker and Luncheon ticket OR they can purchase an individual Luncheon ticket.  I am trying to sell this online appropriately so that we can track the ticket money within our ticket reports.  Currently the way it's being sold online forces our box office to cancel their order, rerun their credit card and place the order in the box office MOS so they can actually give them a seat at the show plus allocate the luncheon money appropriately.  They can't give them a seat within the Internet MOS.  We know there must be an easier way to do this, either via elevated events or on account, etc.  Does anyone have an example of this? 

Thanks!
Karen Badgett
kbadgett@kcballet.org

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

You said it’s sold as a package price, do you have separate events for each?

We haven’t done anything similar, but we have packages that have shows in two different venues. We build a package using the main venue (the one that has most of the shows) and use dummy events for the ones not in that venue. We then delete the dummy event from the package and seat them in the correct one. This allows our patrons to select their own seats for the main venue, and we seat them according to what’s best available or what their seating preferences are for the other venue.

Both the dummy event and the correct event are priced the same so it’s an even exchange.

In keeping with the procedure you are using right now (until you have something else in place), I would probably suggest that when your BO cancels the order, they should put the money On Account and just apply the payment in the new order so you don’t have to rerun the card. I know how patrons can be when they check their statements and notice multiple authorizations and charges/credits.

Hope this helps. Please let me know if you need clarification on anything.

~Karen

Please update your records to include my new e-mail address: KDiche@SCFTA.org

Every December, we have our Sugar Plum Fairy Luncheon.  It is sold as a package price that includes their Nutcracker and Luncheon ticket OR they can purchase an individual Luncheon ticket.  I am trying to sell this online appropriately so that we can track the ticket money within our ticket reports.  Currently the way it's being sold online forces our box office to cancel their order, rerun their credit card and place the order in the box office MOS so they can actually give them a seat at the show plus allocate the luncheon money appropriately.  They can't give them a seat within the Internet MOS.  We know there must be an easier way to do this, either via elevated events or on account, etc.  Does anyone have an example of this? 

Thanks!
Karen Badgett
kbadgett@kcballet.org

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!