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Adding a 'comp' ticket to a normal ticket.

Anna Duric
$organization

Hi all.

 

We are trying to do a promotion for Mothers day where if you purchase 1 ticket, you can get another one free (for your mother).

 

I'm not quite sure how we would achieve this.

 

Has anybody done this before?

 

We are looking at doing it on the web and through the application.

 

Thanks.

  • $organization

    We usually do these offers as a 2for1, the extra comp became problematic when we trialled it from a Finance point of view.

     

    Brenda

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Duric
    Sent: Tuesday, 12 April 2011 11:58 AM
    To: Brenda Fehlberg
    Subject: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    Hi all.

     

    We are trying to do a promotion for Mothers day where if you purchase 1 ticket, you can get another one free (for your mother).

     

    I'm not quite sure how we would achieve this.

     

    Has anybody done this before?

     

    We are looking at doing it on the web and through the application.

     

    Thanks.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Brenda,

    Does this mean your website forces people to buy a minimum of 2  tickets for that price type?

     

    Courtney

     

    From: Brenda Fehlberg [mailto:bounce-brendafehlberg2154@tessituranetwork.com]
    Sent: Tuesday, 12 April 2011 2:03 PM
    To: Courtney Beeren
    Subject: RE: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    We usually do these offers as a 2for1, the extra comp became problematic when we trialled it from a Finance point of view.

     

    Brenda

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Duric
    Sent: Tuesday, 12 April 2011 11:58 AM
    To: Brenda Fehlberg
    Subject: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    Hi all.

     

    We are trying to do a promotion for Mothers day where if you purchase 1 ticket, you can get another one free (for your mother).

     

    I'm not quite sure how we would achieve this.

     

    Has anybody done this before?

     

    We are looking at doing it on the web and through the application.

     

    Thanks.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Courtney,

     

    Our online sales aren’t that sophisticated these offers have been counter and phone. We will investigate the online option further down the track though. I believe that there was talk this could be managed through Tessitura at a later stage, don’t think you can yet

     

    Brenda

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Courtney Beeren
    Sent: Tuesday, 12 April 2011 2:13 PM
    To: Brenda Fehlberg
    Subject: RE: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    Hi Brenda,

    Does this mean your website forces people to buy a minimum of 2  tickets for that price type?

     

    Courtney

     

    From: Brenda Fehlberg [mailto:bounce-brendafehlberg2154@tessituranetwork.com]
    Sent: Tuesday, 12 April 2011 2:03 PM
    To: Courtney Beeren
    Subject: RE: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    We usually do these offers as a 2for1, the extra comp became problematic when we trialled it from a Finance point of view.

     

    Brenda

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Duric
    Sent: Tuesday, 12 April 2011 11:58 AM
    To: Brenda Fehlberg
    Subject: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    Hi all.

     

    We are trying to do a promotion for Mothers day where if you purchase 1 ticket, you can get another one free (for your mother).

     

    I'm not quite sure how we would achieve this.

     

    Has anybody done this before?

     

    We are looking at doing it on the web and through the application.

     

    Thanks.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Brenda Fehlberg

    Thanks Brenda.

    I think we need to try and do it on the web, but I'm not sure how we would do that.

    Our website is ok, but the 'zero' price ticket would be the issue.

    I thought of the 2 for 1 offer, but that still needs them to actually select 2 tickets.

    Anna.

  • Former Member
    Former Member $organization

    Hi Anna

    We set up a relatively simple GetLocalData- based method for restricting tickets to multiples of numbers (or max and min options)

    It’s based on Price Type: to do 2-for-1 we limit the dropdowns for that PriceType to only show 2,4,6,8, or 10 tix as options.

    We set those options in a local table,

    Like this:

     

    and then use GetLocalData to pick them up; then web code is used to limit the drop-down values when that Price type is displayed..

     

    Clunky, but fairly simple to implement and manage.

     

     

    Ken McSwain
    Business Solutions Manager

    T 02 9250 7876  F 02 9251 7821  M 0418 659 360

     

    Sydney Opera House Bennelong Point

    GPO Box 4274 Sydney NSW 2001 AUSTRALIA

     

    SOH_LOGO.gif

    FACEBOOK.gifTWITTER.gifYOUTUBE.gifBLOG.gif

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Anna Duric
    Sent: Tuesday, 12 April 2011 16:56
    To: Ken McSwain
    Subject: RE: [Tessitura Ticketing Forum] Adding a 'comp' ticket to a normal ticket.

     

    Thanks Brenda.

    I think we need to try and do it on the web, but I'm not sure how we would do that.

    Our website is ok, but the 'zero' price ticket would be the issue.

    I thought of the 2 for 1 offer, but that still needs them to actually select 2 tickets.

    Anna.

     

     Hi all.

     We are trying to do a promotion for Mothers day where if you purchase 1 ticket, you can get another one free (for your mother).

     I'm not quite sure how we would achieve this.

     Has anybody done this before?

     We are looking at doing it on the web and through the application.

     Thanks.

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  • $organization

    We're trying to do something similar for a promotion here at The Granada Theatre. 

    Buy a ticket with XXX offer code and receive a free merchandise item.  Unfortunately there seems to be no clear-cut, easy way for Tessitura to automatically add the extra line item so we're going to have to monitor it manually.

    Our solution was to create a new MOS for the Web (i.e. Web-Merchandise) and build the offers against that MOS.  We will then be able to monitor all orders received in that MOS and manually add the Merchandise Voucher (which had to be built as it's own performance) to the constituent's order.

    This seemed the best way for us to manage this limited time offer.

  • $organization in reply to Christopher Short

    Thanks everyone.

    It seems like everyone has a good option for the above.

    I like the sound of the web procedure, Ken, but we would never get it done in time for our live website.

    I think the package build we have put in place and developed might be able to do this, but wondered if there was an easier, 'out of the box' option.

    Also seems like everyone is in the same boat as to Tessitura not being able to do this neatly.

    Thanks again everyone.  Great 'teamwork'.    :-)