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Papering Comps and Fees?

Skypp Cabanas
$organization

It's not a secret out there in our world... from time to time we're told we need to dress the house (or Paper, or give away tickets) for various reasons... We here at Center Theatre Group have been doing it whenver asked from outside producers or even our own in house producers. And of course the no-show rate is usually higher than an actual purchased ticket.  I remember at one of the conference someone spoke about charging a service fee on a papering comp ticket.

So my question is this: Are you at an organization that papers and charges a small fee for this? If so, I'd like to hear from you and your experiences. Pros and cons all welcome. We're researching this to see if it will actually be a help or a burden, and if it has strengthen your attendance for those performances that were papered.

Skypp Cabanas
Ticket Operations Coordinator
Center Theatre Group

  • Former Member
    Former Member $organization
    We handle comps in various ways and some of them do involve charging fees.
    We still have a few types that come in the old fashioned way (mostly Board Members and Press.)

    But we handle all of our Staff Comps on the web with a Promo Code and usually charge a small fee.

    We now also have some VIP comps that are also handled on the web but they have a temporary Ranking and we do not charge fees for those.

    We have noticed that if people really want tickets they will pay a fee, but there are some shows where you just can't give them away.

    I hope that helps!
    Nicole

    From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com>
    To: Nicole Keating
    Sent: Wed Apr 06 21:02:25 2011
    Subject: [Tessitura Ticketing Forum] Papering Comps and Fees?

    It's not a secret out there in our world... from time to time we're told we need to dress the house (or Paper, or give away tickets) for various reasons... We here at Center Theatre Group have been doing it whenver asked from outside producers or even our own in house producers. And of course the no-show rate is usually higher than an actual purchased ticket.  I remember at one of the conference someone spoke about charging a service fee on a papering comp ticket.

    So my question is this: Are you at an organization that papers and charges a small fee for this? If so, I'd like to hear from you and your experiences. Pros and cons all welcome. We're researching this to see if it will actually be a help or a burden, and if it has strengthen your attendance for those performances that were papered.

    Skypp Cabanas
    Ticket Operations Coordinator
    Center Theatre Group




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization
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    We don’t charge anything on our “own” shows – meaning those we’re presenting.  But we do charge a small fee to cover our costs on many Rental performances.  We call it our “Ticket Stock Charge” and helps us recoup the cost of printing extra tickets that most likely won’t be used. 

     

    I know sharing of exact fee amounts is frowned upon, but I can say that we charge per ticket, and it’s less than a quarter.  J  These costs are not paid by the customer – they are the responsibility of the promoter/agent. 

     

    Christy Warren

    TN Perf Arts Center

    Nashville, TN

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas
    Sent: Wednesday, April 06, 2011 8:02 PM
    To: Christy Warren
    Subject: [Tessitura Ticketing Forum] Papering Comps and Fees?

     

    It's not a secret out there in our world... from time to time we're told we need to dress the house (or Paper, or give away tickets) for various reasons... We here at Center Theatre Group have been doing it whenver asked from outside producers or even our own in house producers. And of course the no-show rate is usually higher than an actual purchased ticket.  I remember at one of the conference someone spoke about charging a service fee on a papering comp ticket.

    So my question is this: Are you at an organization that papers and charges a small fee for this? If so, I'd like to hear from you and your experiences. Pros and cons all welcome. We're researching this to see if it will actually be a help or a burden, and if it has strengthen your attendance for those performances that were papered.

    Skypp Cabanas
    Ticket Operations Coordinator
    Center Theatre Group




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!