Papering Comps and Fees?

We don’t charge anything on our “own” shows – meaning those we’re presenting.  But we do charge a small fee to cover our costs on many Rental performances.  We call it our “Ticket Stock Charge” and helps us recoup the cost of printing extra tickets that most likely won’t be used. 

I know sharing of exact fee amounts is frowned upon, but I can say that we charge per ticket, and it’s less than a quarter.  J  These costs are not paid by the customer – they are the responsibility of the promoter/agent. 

Christy Warren

TN Perf Arts Center

Nashville, TN

It's not a secret out there in our world... from time to time we're told we need to dress the house (or Paper, or give away tickets) for various reasons... We here at Center Theatre Group have been doing it whenver asked from outside producers or even our own in house producers. And of course the no-show rate is usually higher than an actual purchased ticket.  I remember at one of the conference someone spoke about charging a service fee on a papering comp ticket.

So my question is this: Are you at an organization that papers and charges a small fee for this? If so, I'd like to hear from you and your experiences. Pros and cons all welcome. We're researching this to see if it will actually be a help or a burden, and if it has strengthen your attendance for those performances that were papered.

Skypp Cabanas
Ticket Operations Coordinator
Center Theatre Group

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We don’t charge anything on our “own” shows – meaning those we’re presenting.  But we do charge a small fee to cover our costs on many Rental performances.  We call it our “Ticket Stock Charge” and helps us recoup the cost of printing extra tickets that most likely won’t be used. 

I know sharing of exact fee amounts is frowned upon, but I can say that we charge per ticket, and it’s less than a quarter.  J  These costs are not paid by the customer – they are the responsibility of the promoter/agent. 

Christy Warren

TN Perf Arts Center

Nashville, TN

It's not a secret out there in our world... from time to time we're told we need to dress the house (or Paper, or give away tickets) for various reasons... We here at Center Theatre Group have been doing it whenver asked from outside producers or even our own in house producers. And of course the no-show rate is usually higher than an actual purchased ticket.  I remember at one of the conference someone spoke about charging a service fee on a papering comp ticket.

So my question is this: Are you at an organization that papers and charges a small fee for this? If so, I'd like to hear from you and your experiences. Pros and cons all welcome. We're researching this to see if it will actually be a help or a burden, and if it has strengthen your attendance for those performances that were papered.

Skypp Cabanas
Ticket Operations Coordinator
Center Theatre Group

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!