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Problem with Donated for Resale Seats being sold online

Amy Catanzaro
$organization

We have an upcoming performance that is sold out. Every seat in the house has a hold code on it so that we can control selling turned back tickets to a waiting list.  Some seats were donated for resale today and immediately sold online despite the fact that the web user does not have access to this hold code.  The T_defaults setting "Best Seat Donated Seats" is set to Yes, but I'm not understanding why this would supercede the hold code that was placed on these seats.  Does anyone have any advice for this issue? Is my best bet to change that T_default setting to No?

Thanks,

Amy

 

  • $organization

    Try to place a hold over every seat in the house to catch those.  When a ticket is donated for resale it’s not placed on a hold automatically.

     

    Thanks,

    Shelley

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Finch
    Sent: Tuesday, March 29, 2011 3:13 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Problem with Donated for Resale Seats being sold online

     

    We have an upcoming performance that is sold out. Every seat in the house has a hold code on it so that we can control selling turned back tickets to a waiting list.  Some seats were donated for resale today and immediately sold online despite the fact that the web user does not have access to this hold code.  The T_defaults setting "Best Seat Donated Seats" is set to Yes, but I'm not understanding why this would supercede the hold code that was placed on these seats.  Does anyone have any advice for this issue? Is my best bet to change that T_default setting to No?

    Thanks,

    Amy

     




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  • $organization

    Hi Shelley,

    I already have a hold code over every seat in the house. 

    Thanks,

    Amy

     

  • $organization in reply to Amy Catanzaro

    I'm pretty sure, the fastest way to stop it from happening again would be to change the setting in t_defaults. Then you could troubleshoot in test without needing to worry in the interim.

  • $organization in reply to A. Freeman

    Hi Amy,

    I may have found an answer in the Hold Codes documentation.

    2.A.6. TR_SEAT_STATUS

    By default the Donated for Resale status takes precedence over the Held status, so that if a hold code is applied to a Donated for Resale seat, the seat will not appear held.  This also means that if a hold seat is sold and then Donated for Resale, it will not appear as held on the seat map.  This setting can be changed, if desired, from the TR_SEAT_STATUS table.

     It has very specific instructions and warnings.  Good luck.

  • Former Member
    Former Member $organization in reply to Jared Mollenkopf

    Hi Amy,

    I recently had a similar problem and put in a support ticket. Tessitura gave me a quick update to run on my server, which cleared up the issue.

    If you contact Tessitura support, I'm sure they can help you.

    Good luck!

  • $organization

    Thank you!

     

    From: Jared Mollenkopf [mailto:bounce-jaredmollenkopf6141@tessituranetwork.com]
    Sent: Friday, April 22, 2011 5:51 PM
    To: Amy Finch
    Subject: Re: [Tessitura Ticketing Forum] Problem with Donated for Resale Seats being sold online

     

    Hi Amy,

    I may have found an answer in the Hold Codes documentation.

    2.A.6. TR_SEAT_STATUS

    By default the Donated for Resale status takes precedence over the Held status, so that if a hold code is applied to a Donated for Resale seat, the seat will not appear held.  This also means that if a hold seat is sold and then Donated for Resale, it will not appear as held on the seat map.  This setting can be changed, if desired, from the TR_SEAT_STATUS table.

     It has very specific instructions and warnings.  Good luck.

    From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>
    Sent: 3/29/2011 3:31:44 PM

    I'm pretty sure, the fastest way to stop it from happening again would be to change the setting in t_defaults. Then you could troubleshoot in test without needing to worry in the interim.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!