Electronic Cash Drawers

Sorry. We never pursued it further (and we’re still using the old cash drawers and keys). One of the lesser reasons we have put all this off is the dramatic decrease in cash sales, from half to maybe 20% the past few years.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Davidson
Sent: Friday, July 13, 2012 3:58 PM
To: rbernard@smm.org
Subject: Re: [Tessitura Ticketing Forum] Electronic Cash Drawers

Hi,

Did either of you get this working straight from Tessitura?  If so would be great to hear how you did it...

Hi,

We had a local procedure written in the last couple of weeks leading up to go live when we discovered that the automated kicking of the cash drawer was not native functionality of Tessitura. It was only necessary for front of house since our bookings office do not handle cash and therefore their modes of sale are not required. They refund online sales and sales made over the phone through the credit server/ online payment gateway. Depending on whether you need to keep a receipt for eftpos would depend on whether you need it to work for both eftpos and cash.

In our instance, Tessitura does not talk directly to the cash drawer. It sends a kick command to the receipt printer on completion of the order (via LP customer rank procedure) and the receipt printer kicks the cash drawer. We could not achieve this through the BOCA printer although BOCA printer language supports the kicking of the drawer, Tessitura V10 did not at this time (haven’t checked in V11).

Regards,

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Sorry. We never pursued it further (and we’re still using the old cash drawers and keys). One of the lesser reasons we have put all this off is the dramatic decrease in cash sales, from half to maybe 20% the past few years.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Davidson
Sent: Friday, July 13, 2012 3:58 PM
To: rbernard@smm.org
Subject: Re: [Tessitura Ticketing Forum] Electronic Cash Drawers

Hi,

Did either of you get this working straight from Tessitura?  If so would be great to hear how you did it...

Hi Lisa,

You might want to contact JCA Consulting.  I believe they have written code to do such a thing, but I haven't actually seen it in action.  We're planning to do something similar but are investing in new cash drawers first so haven't done a ton of research quite yet.  I can certainly update you as things move forward, but it probably won't be real quickly.  We tend to do things in what we fondly call 'museum time' around here.  ;-)

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Hi Simon,

Here goes:

·         Boca Lemur-S Printer/ Cutter/ USB & Serial Parallel interfaces with Cash Drawer interface option (Lemur Cash Drawer mini jack connector). Note the interface option was purchased before we realised that the Boca interface within Tessitura does not support the Boca kick command for a cash drawer.

·         Epson TM-88 USB or serial receipt printers

·         Cash drawers: Sektor Cash Drawer-CD184

Please send me your email address so I can send you the LP_Customer_Rank code.

As an aside, we will be sharing this information further as part of Tessitura Mini Magic and will share the code on request.

To summarize, an Epson kick command is sent to the receipt printer attached to the Tessitura client processing the order.

Note, this code also checks for seated, paid, ticketed before it sends the command. We have a scenario where a loyalty group enters the Museum for free and are not ticketed. In this instance no money changes hand so the cash drawer does not kick.

Regards,

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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Davidson
Sent: Tuesday, 17 July 2012 20:03
To: Lisa Tolich
Subject: RE: [Tessitura Ticketing Forum] Electronic Cash Drawers

Hi Lisa,

Thanks for the info.  Do you have any details on what BOCA, Receipt Printer and Cash Drawers you have?  Also would be great if your able to share your LP_Customer_Rank code.

Thanks

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This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!