Hi Dara,
We’ve done this in the past and it’s worked phenomenally well! Anyone that had been primarily box office got a real insight into how what they sold translated into the customer experience on the night, and FOH began to appreciate what boxo does on a daily basis. FOH managers and I really liked that if it was a jam-packed night, we could swap staff back and forth to where there was most need. The only time it caused us any issue (if you could call it that) was when one side couldn’t get enough staff for a shift and tried poaching off the other! But, we put rules in place, and it began to sort itself out.
Cheers,
Kathleen
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Dara HoganSent: 08 February 2011 09:12To: Kathleen SmithSubject: [Tessitura Customer Service Forum] Multi-skilled staff who work across Box Office and Front of House
Hi,
We are introducing a new pool of multi-skilled staff who will work across Box Office and Front of House shortly. I would be really interested in finding out what Tessitura sites have implemented such a model and get your feedback on how this is working?
many thanks,
Dara
--View this message online at http://www.tessituranetwork.com/COMMUNITY/forums/p/4038/13336.aspx#13336 or reply to this message--This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
The Spring season is here, highlights include Corrie!, Hamlet The Musical, Yes Prime Minster and Avenue Q along with our Made in Northampton subscription season featuring plays by some of Britain’s greatest writers. Subscribe and you could save up to 30% if your book three or more of the seven Made in Northampton shows on offer.
Book your tickets now by calling 01604 624811 or visit www.royalandderngate.co.uk
The Northampton Theatres Trust Ltd. Registered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP
Hello Dara
At the Wales Millennium Centre undertook this integration in 2007 and have been working on it ever since. We'd be happy to talk about how we do things and how we did it. If anyone wants to visit us then no problem or if they want to talk to us then we could do a teleconference. Let us know.
David.
Dear Dara,
We had this model in the past, but we then separated the areas last year as we found staff working across more areas meant that they didn’t work in each individual area as much and therefore didn’t have the level of system and product knowledge that the position requires. The way we have it now with the areas separated has worked really well and improved our performance and service delivery in both areas.
Happy for you to email me directly if you would like more information.
Beau Vigushin
{MELBOURNE RECITAL CENTRE}
beau.vigushin@melbournerecital.com.au
From: Dara Hogan [mailto:bounce-darahogan7924@tessituranetwork.com] Sent: Tuesday, 8 February 2011 20:12 To: Beau Vigushin Subject: [Tessitura Customer Service Forum] Multi-skilled staff who work across Box Office and Front of House
-- View this message online at http://www.tessituranetwork.com/COMMUNITY/forums/p/4038/13336.aspx#13336 or reply to this message -- This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
DISCLAIMER:- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This e-mail message may contain information which is confidential to the message originator. If you have received this e-mail by mistake, please advise us immediately by return e-mail and delete this e-mail, including any attachments, from your system. You may not disclose, copy or distribute any part of this e-mail. Also, please note that the opinions expressed in this e-mail are those of the author, and are not necessarily those of the originators employer. Any concerns about the content of this email should be immediately directed to mail@melbournerecital.com.au. This message and any attachments have been scanned for viruses prior to leaving the originators network. Please consider the environment before printing this email.