Dear Dara,
We had this model in the past, but we then separated the areas last year as we found staff working across more areas meant that they didn’t work in each individual area as much and therefore didn’t have the level of system and product knowledge that the position requires. The way we have it now with the areas separated has worked really well and improved our performance and service delivery in both areas.
Happy for you to email me directly if you would like more information.
Beau Vigushin
{MELBOURNE RECITAL CENTRE}
beau.vigushin@melbournerecital.com.au
From: Dara Hogan [mailto:bounce-darahogan7924@tessituranetwork.com] Sent: Tuesday, 8 February 2011 20:12 To: Beau Vigushin Subject: [Tessitura Customer Service Forum] Multi-skilled staff who work across Box Office and Front of House
Hi,
We are introducing a new pool of multi-skilled staff who will work across Box Office and Front of House shortly. I would be really interested in finding out what Tessitura sites have implemented such a model and get your feedback on how this is working?
many thanks,
Dara
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