Multi-skilled staff who work across Box Office and Front of House

Hi Dara,

We’ve done this in the past and it’s worked phenomenally well! Anyone that had been primarily box office got a real insight into how what they sold translated into the customer experience on the night, and FOH began to appreciate what boxo does on a daily basis. FOH managers and I really liked that if it was a jam-packed night, we could swap staff back and forth to where there was most need. The only time it caused us any issue (if you could call it that) was when one side couldn’t get enough staff for a shift and tried poaching off the other! But, we put rules in place, and it began to sort itself out.

Cheers,

Kathleen

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Hi Dara,

We’ve done this in the past and it’s worked phenomenally well! Anyone that had been primarily box office got a real insight into how what they sold translated into the customer experience on the night, and FOH began to appreciate what boxo does on a daily basis. FOH managers and I really liked that if it was a jam-packed night, we could swap staff back and forth to where there was most need. The only time it caused us any issue (if you could call it that) was when one side couldn’t get enough staff for a shift and tried poaching off the other! But, we put rules in place, and it began to sort itself out.

Cheers,

Kathleen

--
View this message online at http://www.tessituranetwork.com/COMMUNITY/forums/p/4038/13336.aspx#13336 or reply to this message
--
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!