Does anyone know if the performance ID number is available as a data element in ticket design? Or would this fall under the "user defined" category in the data element dropdown.
Thanks!!!!
Amy
No element for T_PERF.perf_no. Perf Code, yes.
-Ryan
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy AldrichSent: Friday, January 21, 2011 3:22 PMTo: Ryan CrepsSubject: [Tessitura Ticketing Forum] Performance ID number
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That is not available. Custom would be the way to go. You can find a listing of all the available elements in the Ticket Design document.
Just curious, why do you want to print performance ID on tickets?
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Actually, ticket number would probably be a better option for this circumstance. First, it’s a standard design element that you may already have on your ticket (and can add easily if you don’t). And second, to return a seat on the web using the performance ID you also need the database ID of the seat being returned. So you would have to also print that on the ticket or have your website look it up. Generally speaking, if the constituent will be entering information to return a ticket, ticket number should be used. But if they are selecting a ticket to return from a list of eligible tickets that your website provides to them, then performance ID and seat ID are used (as the API method that looks up tickets that can be returned provides those IDs). For full details you (or your web team) see the API Documentation document, specifically the details for the ReturnTicket and GetReturnTickets methods.