We are preparing to sell performances in our new hall but are having some trouble with the setup.
The performances appear on the calendar, but in red. We cannot select them to add to an order. As far as we can tell, the setup is correct. The box office manager has built many facilities successfully in the past so we are a little stumped.
The only difference between this setup and previous ones is that the facility was built by another box office in the consortium and then copied using the Facility Copy utility. Once we had our copy in place, we control grouped it.
Anyone have some "gotcha's" we might want to look for in the setup that have tripped you up in the past?
Any help is appreciated.
Thanks!
-Levi
This just happened at one of my groups – make sure the date ranges are right for the modes of sale.
MH
matt_hilgers@milwaukeeartspartners.org
IM: matt_hilgers
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Levi SauerbreiSent: Friday, December 03, 2010 12:20 PMTo: Matt HilgersSubject: [Tessitura Ticketing Forum] Unable to add a performance to an order
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Is it possible the seats have allocations that are only good in the other org's MOSes? Although if that were it you'd probably be able to select it in an order and then you'd just get an error seating...
You're sure the perf is On Sale and the MOS start and end dates aren't the problem? Especially this time of year, end dates often trip me up because of the year... muscle memory typing whatnot.
The facility was copied immediately after it was built in Tess. So there were no allocations put in place. The MOS dates look to be correct and the performances indicate that they are on sale.
We are looking at the best seating map right now. When we run "Validate Completeness" in facility manager, we get "Best Seat Group Unassigned" errors. Hopefully this will lead us down the right path.
Levi,
Check the Associated Modes of Sale under the Maintain Allocation Codes of the facility. I believe you need to have your modes of sale listed under there, even if you don’t have allocation codes. I could be wrong, but I’ve always had to make sure all my MOS are there and we do very few allocation codes.
Teresa
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Levi SauerbreiSent: Friday, December 03, 2010 12:45 PMTo: Teresa DeanSubject: Re: [Tessitura Ticketing Forum] Unable to add a performance to an order
From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>Sent: 12/3/2010 12:28:05 PM
You still need the MOSes associated with the "Unassigned" allocation, I'm pretty sure. But if you have completeness issues, then that may be it. Or both.
No luck with either avenue. We're still looking. I've submitted a help ticket on TASK. If we find something, I'll post it back here since I know it will happen again and the forums have become my go-to resource. :)
We found the culprit to our little problem. Its always the simple things. In this case it was an improper Business Unit in TR_SEASON_TYPE.
We had the same problem too recently! Took a while to figure it out...
I had this issue while performing an exchange.
Make sure the MOS & price type dates are at least as old as the order date
Cheers!