Unable to add a performance to an order

This just happened at one of my groups – make sure the date ranges are right for the modes of sale.

MH

matt_hilgers@milwaukeeartspartners.org

IM:  matt_hilgers

We are preparing to sell performances in our new hall but are having some trouble with the setup.

The performances appear on the calendar, but in red.  We cannot select them to add to an order.  As far as we can tell, the setup is correct.  The box office manager has built many facilities successfully in the past so we are a little stumped.

The only difference between this setup and previous ones is that the facility was built by another box office in the consortium and then copied using the Facility Copy utility.  Once we had our copy in place, we control grouped it.

Anyone have some "gotcha's" we might want to look for in the setup that have tripped you up in the past?

Any help is appreciated.

Thanks!

-Levi

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This just happened at one of my groups – make sure the date ranges are right for the modes of sale.

MH

matt_hilgers@milwaukeeartspartners.org

IM:  matt_hilgers

We are preparing to sell performances in our new hall but are having some trouble with the setup.

The performances appear on the calendar, but in red.  We cannot select them to add to an order.  As far as we can tell, the setup is correct.  The box office manager has built many facilities successfully in the past so we are a little stumped.

The only difference between this setup and previous ones is that the facility was built by another box office in the consortium and then copied using the Facility Copy utility.  Once we had our copy in place, we control grouped it.

Anyone have some "gotcha's" we might want to look for in the setup that have tripped you up in the past?

Any help is appreciated.

Thanks!

-Levi

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!