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Price Maps not appearing in dropdown menu

Former Member
Former Member $organization

Hi -- simple question for the forum. I've added new Price Maps as we begin to build our 2011-12 season in Tessitura--following the Ticket Pricing Tessitura support document of course!--and now when I try to add Price Types to performances, the new Price Maps I built are not populating in the drop-down menu. The only Price Maps that appear are for the current/active season.

What am I missing?

  • $organization

    The first thing I would check is to be sure that you're using the Price Zone Map that you set them up under (and that neither the Price Maps nor that Price Zone Map are inactive though I doubt that's the case since you say you just set them up). 

  • Former Member
    Former Member $organization

    Kjersten, that did it – it had defaulted to my current year’s price map. Thanks for the reminder!

     

    Jim DeGood

    Director of Marketing and Communications

    Lyric Opera of Kansas City

    1029 Central   |   Kansas City, MO 64105

    direct dial phone: 816-802-6062

    main phone: 816-471-4933

    main fax: 816-471-0602

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kjersten Schladetzky
    Sent: Tuesday, November 09, 2010 8:26 AM
    To: Jim DeGood
    Subject: Re: [Tessitura Ticketing Forum] Price Maps not appearing in dropdown menu

     

    The first thing I would check is to be sure that you're using the Price Zone Map that you set them up under (and that neither the Price Maps nor that Price Zone Map are inactive though I doubt that's the case since you say you just set them up). 

    From: Jim DeGood <bounce-jimdegood7425@tessituranetwork.com>
    Sent: 11/8/2010 10:49:23 PM

    Hi -- simple question for the forum. I've added new Price Maps as we begin to build our 2011-12 season in Tessitura--following the Ticket Pricing Tessitura support document of course!--and now when I try to add Price Types to performances, the new Price Maps I built are not populating in the drop-down menu. The only Price Maps that appear are for the current/active season.

    What am I missing?




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  • $organization in reply to Former Member

    Oh good - I'm glad it was an easy fix!

  • $organization in reply to Kjersten Schladetzky

    Hi Kjersten 

    I'm having the same issues as the previous user. I checked the places you suggested and it appears that everything is in order. But I'm still unable to access the price maps from the drop down. Any other suggestions?

    Thanks in advance!

    Kim

  • $organization in reply to Kimberly Kornegay

    The only other thing I can possibly think of is checking the GL code you've associated your price maps to to make sure it also is not inactive.  Beyond that, I think it might be time to open a TASK ticket if you've checked that everything is associated correctly and active.