Does anyone know if you can have a Package ask CSI questions on TNEW?
I have the 5 individual performances set up to ask additional questions (CSI). The 5 performances correctly display the CSI questions on TNEW. Now, I need to get the Fixed Package version of the performances (5 separate performances in a separate production season) to ask the same additional questions (CSI). The packages correctly show on the Package Listing page, but when we click on the Package, I can't get the CSI to display on the individual Package page.
I'm assuming I'm missing something. Otherwise, the only native thing I could find in the help system was using a Seating Request. I'd prefer to not use that in case we need to actually use that in the future.
Any insights would be appreciated.
Neil Cole,
Assuming you are talking about questions using the LTR_TNEW_CUSTOM_FORM_DATA option, if I am not mistaken, questions for packages is not currently possible out of the box with TNEW. I believe there are multiple ideas posted to the forums requesting this functionality. I have my own suggestions/thoughts that I have made about it. But we DO do this. I have a custom version I created for our own use (and this one is a HEFTY customization, too; far from your easy plug and play option). Happy to share what we do as always, but, as much as I try to get my customizations so that they are easy to use for other organizations, trying to get mine to work for you is not something for the faint of heart to attempt. Just ends up being how it is with some customizations, I guess.
If you are referring to something else, then I do not know.
Best of luck!
John A. Moskal II
Yes you are correct John. I couldn't get the AuxPkg keyword to display in Intended Use column of LTR_TNEW_CUSTOM_FORM_SAVE_DATA. I assume this is why we cannot map the CSI to the package.As a workaround, I was thinking of modifying the text below the Continue button. Stating that by purchasing the package they are agreeing to what I wanted in the CSI. I'll also add the equivalent text in the Order Confirmation.
Thanks for your input.
Ha! I asked a similar question a few days ago in the Admin forum. With no response, I have opened up a help ticket with Support. I'll let you know if I hear anything.
Hi Neil,
I think this might only be applicable if your packages are being sold unseated, but the setting lives in TNEW Admin: Component Editor > Seating Request Note > Seating Request Notes Enabled - Fixed Standard. Whatever is entered in that box by a customer will be saved in the CSI path that is indicated in your TN_EXPRESS_WEB_DEFAULTS table in Tessitura.
I'm not sure if you can control on which package it appears, so it's either on or off for all of them. And it's also just a text box, rather than a checkbox. You can also try doing a Message Only rule for that particular package, if it's just information that you're communicating. We have a package that has a placeholder date in it that will then need to be exchanged, and we communicate that as a Message Rule.
I hope this helps! Anastassia
Thank you for the offer to update after they respond.
Anastassia, thank you for the reminder regarding a message only rule. I forgot that we did a pop-up message only pricing rule for these events last year.
Within the last few months, we've switched to using CSI's (with a required field) that logs their agreement to our tickets being Non-refundable and Unexchangeable. Sadly, I'll probably still need to include pop up message only rule. We only have the agreement on our Marketing page, performance page, (package listing and package page), order confirmation, and on the print at home tickets. That is at least 5 times they should see it and we'll still have people argue that they were not notified.
We have something similar - it's basically a checkbox that says "I agree to Terms & Conditions" and it links out to this page that has further information.It lives on our Checkout page and is required, so the patron has to check it off before proceeding to payment. We've had it on for a few seasons now and it's worked well. So even if a patron argues, we remind them that they did check off that box and there was information available for them to read.
Yeah <sigh>
a way to add form fields (set up parameters to capture data) for transactional pages other that best available (SYOS, packages, one page giving etc) would be really great. It's been very restrictive to business in the past. What I would have given to capture parameters in a local sproc and update customer records. Shadow audience data, 3rd party opt in, accessibility data ...
Support responded. Their suggestion was to use the Seating Request field.
Thanks for the update! I suspected they would make that suggestion.
Wait, does that mean the Package would need to be sold Unseated? If so, that probably wouldn't work for us.
Yea, I knew that option already. I was more looking for a cust_form_save_data option. Good luck
No, We we would use the Seating Request box on the renewal path. Not a buy a new package path.