Does anyone know if you can have a Package ask CSI questions on TNEW?
I have the 5 individual performances set up to ask additional questions (CSI). The 5 performances correctly display the CSI questions on TNEW. Now, I need to get the Fixed Package version of the performances (5 separate performances in a separate production season) to ask the same additional questions (CSI). The packages correctly show on the Package Listing page, but when we click on the Package, I can't get the CSI to display on the individual Package page.
I'm assuming I'm missing something. Otherwise, the only native thing I could find in the help system was using a Seating Request. I'd prefer to not use that in case we need to actually use that in the future.
Any insights would be appreciated.
Hi Neil,
I think this might only be applicable if your packages are being sold unseated, but the setting lives in TNEW Admin: Component Editor > Seating Request Note > Seating Request Notes Enabled - Fixed Standard. Whatever is entered in that box by a customer will be saved in the CSI path that is indicated in your TN_EXPRESS_WEB_DEFAULTS table in Tessitura.
I'm not sure if you can control on which package it appears, so it's either on or off for all of them. And it's also just a text box, rather than a checkbox. You can also try doing a Message Only rule for that particular package, if it's just information that you're communicating. We have a package that has a placeholder date in it that will then need to be exchanged, and we communicate that as a Message Rule.
I hope this helps! Anastassia
Anastassia, thank you for the reminder regarding a message only rule. I forgot that we did a pop-up message only pricing rule for these events last year.
Within the last few months, we've switched to using CSI's (with a required field) that logs their agreement to our tickets being Non-refundable and Unexchangeable. Sadly, I'll probably still need to include pop up message only rule. We only have the agreement on our Marketing page, performance page, (package listing and package page), order confirmation, and on the print at home tickets. That is at least 5 times they should see it and we'll still have people argue that they were not notified.
We have something similar - it's basically a checkbox that says "I agree to Terms & Conditions" and it links out to this page that has further information.It lives on our Checkout page and is required, so the patron has to check it off before proceeding to payment. We've had it on for a few seasons now and it's worked well. So even if a patron argues, we remind them that they did check off that box and there was information available for them to read.