My org just switched to v16 on Monday. I thought Access Control was going to be a lot easier to use, but so far it's been a struggle.
Does anyone know if there is a webinar or something that will teach my team how to use the scanners? I've already built them all so that documentation isn't helpful anymore.
I need one to teach us how to actually scan a ticket or a membership card, because so far most of them have failed due to user error.
Hi Chelsea, as we discussed on our call today, the Device Profiles (TR_AC_PROFILES) table was not granted permission in Security and that was cauusing scanning to not work as intuitively as it should. This is an important table for v16 scanning to work correctly. For anyone reading this post later, the Acces Control Security Configuration information can be found in our documentation. Please reach out in your v16 upgrade ticket if you have any other specific questions. We don't have an Access Control webinar planned but will pass your feedback on to the team.
I agree. A webinar that goes over access control for v16 would be great. I can't find screenshots of the application here on the network to make a how to guide for ushers. The documentation has very few screenshots.
HI Jane,
What kind of screenshots are you looking for. The documentation does contain a screenshot of every Access Control screen and examples of successful and unsuccessful scans. Here's the help topic for entry scanning: https://docs.tessitura.com/Help_System_v160/Access-Control/Entry-Scan.htm
Thank you SO much, in my rush looking for this I didn't see the "usage" drop down!