The box office manager has an order that is unpaid but has already been printed. Now he would like to cancel the order. But when he tries he recieves an error message.
I'm assuming the fact that the order was printed is preventing the cancellation but I'm not sure what the remedy is. Has anyone else experienced this? What is the correct process to cancel such an order?
Once tickets are printed you just need to return them. There will still be a record of the order, it won’t be cancelled. Does that help?
Thanks,
Shelley Salinas
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Levi Sauerbrei Sent: Thursday, October 14, 2010 1:49 PM To: Shelley Salinas Subject: [Tessitura Ticketing Forum] Canceling a printed order
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Thanks Shelly.
Sounds perfectly reasonable to me :) We'll give it a try.
Hey Levi,
Unpaid orders can’t be printed. Did he pay off the order with an invoice? If so, he’s going to need to put the money from the return on account so he can pay off the invoice.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Hi Levi,
Good day.
I think you need to raise a help desk ticket for this.
We had a big order print out about 200 plus tix, but 7 tickets were missed out, and they were unpaid.
It happened a few weeks ago. our Tessitura is 9.0.02
we raised a ticket for this.
have fun
Ben