The box office manager has an order that is unpaid but has already been printed. Now he would like to cancel the order. But when he tries he recieves an error message.
I'm assuming the fact that the order was printed is preventing the cancellation but I'm not sure what the remedy is. Has anyone else experienced this? What is the correct process to cancel such an order?
Hi Levi,
Good day.
I think you need to raise a help desk ticket for this.
We had a big order print out about 200 plus tix, but 7 tickets were missed out, and they were unpaid.
It happened a few weeks ago. our Tessitura is 9.0.02
we raised a ticket for this.
have fun
Ben