Canceling a printed order

Once tickets are printed you just need to return them.  There will still be a record of the order, it won’t be cancelled.  Does that help?

The box office manager has an order that is unpaid but has already been printed.  Now he would like to cancel the order.  But when he tries he recieves an error message.

I'm assuming the fact that the order was printed is preventing the cancellation but I'm not sure what the remedy is.  Has anyone else experienced this?  What is the correct process to cancel such an order?

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