If I find that a constituent account is fraudulent (belonging to scammer) and I inactivate the account- does that invalidate the tickets that they sold?
The tickets would give you a negative scan in NSCAN, but you most likely want to refund the tickets prior to inactivating the account so that you can sell the inventory. Otherwise, the seats are locked up in the scalper account.
Return the tickets and refund them before you inactivate.
I will also say, we've been flagging those reseller accounts with RSL constituencies. We notify them their tickets have been cancelled, then leave the account active. That way we have the account flagged and we use a dashboard to flag and cancel any future purchases (without the scammer creating multiple accounts in the system). We're also tracking their IP addresses to identify other fake accounts and cancel their tickets as well.
If you have any questions, don't hesitate to reach out. I've got reports and dashboards I'm happy to share!
We've been flagging these accounts with constituencies as well, but we have the pricing rule change to $5000 a ticket if they try to make future purchases, which deters them from finishing the purchase. However, if you could share your dashboard that would be amazing and much appreciated!
HA! That's a wicked Pricing Rule. Ingenious.
Thanks! I'd love that dashboard if you're willing to share. I also sent you a pvt message. How do you track their IP addresses?
I love it!! How do you set up the pricing rule? Did you set up a Price Type that's $5k?
Amazing! Would you mind sharing your dash and reports with me as well?
I would also love to checkout your reports and dashboards if you could share! kfinch@lutherburbankcenter.org
Yes! We created a $5k price in all of our performances.
Lindsey Whitfield I would also love to know who you are tracking the IP's. We identified a bundle of new out of state accounts that just bought during our Black Friday/Cyber Monday offer, all of 8 tickets and it would be great to try and track their activity with us should they try to repurchase tickets after we refund/return their orders!
I would be interested in your reports and dashboard too!