Good afternoon!
We have had a postponement of one of our shows of which we have already sold tickets. I have changed the performance information in Production Elements and everything is now updated; however, I'm running into an issue with reprinting these tickets for current ticket holders who chose the PAH method of delivery.
I know in the Batch Ticket Printing mode you can select these patrons that did chose PAH delivery for this show but I see no way from this screen to actually reprint/resend these PAH tickets electronically; Tessitura is defaulting to physically reprinting these tickets on the BOCA.
Is there a way that these PAH can be resent in batch form or would we just have to go through each individual order and resend?
Thanks for any insight!!
There is not a way to batch reprint/resend print at home tickets. You will have to reprint/resend them order by order. Sounds like a good enhancement request, though. You should submit it.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
woudl this work?:
1. Change all order dates to yesterday (or the day before)2. Change the ticket status to an unprinted paid status3. Change the ETicketServerServiceLive.exe.config value "DaysInThePast" to 1 (or whatever value it would be to accommodate the order changed date).4. Restart the PAH serviceIn theory, wouldn't that cause PAH to see all of the unprinted orders 1 day past and process them?
Maybe, but generally I don’t think changing ticket status on the back end is a good idea. I think you are on the right track though by handling the batch reprint on the back end.
When you flag an order for PAH reprint on the front end, it is just flipping a flag on the order on the back end that includes it in the normal PAH printing process. So you could probably trip that flag in bulk on the backend with a relatively simple bit of code. Mary, it might be a good idea to open a help ticket to so the support staff can help you sort out what you would need to do to make this happen.
Thanks for the help!
I am trying to "Request PAH Reprint" but am receiving the notification, "Request Failed: Order is not locked in the correct batch."
Thoughts on how I might fix or get around this? I need to access one order's PAHTs to send them to a constituent who says he never received them.
Help on this is much appreciated!
Sarah
Funny to find myself in a similar situation 4 years later!
We are needing to Import ticket orders then send out PAH tickets from those orders-I had thought doing a batch ticket re-print would do the trick but in testing re-discovered that is not an option.
I wonder if this is now a possibility with the new version or if anyone has any scripts they have written to make this possible?
We're looking at importing/send PAH tickets for over 3000 orders so going one by one isn't an option.
Thanks so much for any help!
Hi Mary,
Because our PAH service sometimes stalls, we find we need to batch resend PAH tickets that are already printed (TPD). What we do is have a local table of the customer_no, order_no of the tickets to be reprinted. Then I open a batch in the application (ie get a batch no) and run a custom procedure to cursor thru the table of order_nos and customer_nos and update t_order_seat_history with a PAH reprint request for the orders in question:
insert t_order_seat_hist ( event_code, order_no, customer_no, seat_no, price_type, perf_no, pkg_no, sli_no, sli_status, ticket_no, hc_no, fee_no, amount, batch_no, old_sli_status, sli_paid_amt)
values ( 29, @order_no, @customer_no, NULL, NULL, NULL, NULL, NULL, NULL, NULL, null, null, NULL, @batch_no, NULL, NULL)
Hello Lou Ann Mendoza -
I just wanted to say "Thank you" for posting this. We recently implemented PAH and nearly right away had a problem, when our Exchange server broke and 700 emails didn't get sent. Your post helped us solve the problem. I don't know what we would have done without your clever workaround. Whew!
Gratefully,
Bob Thomas - DBA
Portland Center Stage, Portland, Oregon