Good afternoon!
We have had a postponement of one of our shows of which we have already sold tickets. I have changed the performance information in Production Elements and everything is now updated; however, I'm running into an issue with reprinting these tickets for current ticket holders who chose the PAH method of delivery.
I know in the Batch Ticket Printing mode you can select these patrons that did chose PAH delivery for this show but I see no way from this screen to actually reprint/resend these PAH tickets electronically; Tessitura is defaulting to physically reprinting these tickets on the BOCA.
Is there a way that these PAH can be resent in batch form or would we just have to go through each individual order and resend?
Thanks for any insight!!
Maybe, but generally I don’t think changing ticket status on the back end is a good idea. I think you are on the right track though by handling the batch reprint on the back end.
When you flag an order for PAH reprint on the front end, it is just flipping a flag on the order on the back end that includes it in the normal PAH printing process. So you could probably trip that flag in bulk on the backend with a relatively simple bit of code. Mary, it might be a good idea to open a help ticket to so the support staff can help you sort out what you would need to do to make this happen.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
I am trying to "Request PAH Reprint" but am receiving the notification, "Request Failed: Order is not locked in the correct batch."
Thoughts on how I might fix or get around this? I need to access one order's PAHTs to send them to a constituent who says he never received them.
Help on this is much appreciated!
Sarah