Good afternoon!
We have had a postponement of one of our shows of which we have already sold tickets. I have changed the performance information in Production Elements and everything is now updated; however, I'm running into an issue with reprinting these tickets for current ticket holders who chose the PAH method of delivery.
I know in the Batch Ticket Printing mode you can select these patrons that did chose PAH delivery for this show but I see no way from this screen to actually reprint/resend these PAH tickets electronically; Tessitura is defaulting to physically reprinting these tickets on the BOCA.
Is there a way that these PAH can be resent in batch form or would we just have to go through each individual order and resend?
Thanks for any insight!!
There is not a way to batch reprint/resend print at home tickets. You will have to reprint/resend them order by order. Sounds like a good enhancement request, though. You should submit it.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
woudl this work?:
1. Change all order dates to yesterday (or the day before)2. Change the ticket status to an unprinted paid status3. Change the ETicketServerServiceLive.exe.config value "DaysInThePast" to 1 (or whatever value it would be to accommodate the order changed date).4. Restart the PAH serviceIn theory, wouldn't that cause PAH to see all of the unprinted orders 1 day past and process them?