We are considering holding PAH orders until a few days prior to the performance. I am interested in hearing pros and cons regarding using this. Did this increase or decrease the number of phone calls the box office received from patrons who could not locate their order? Where there any issues with implementing this mid season?
We do 24 hours prior as did a lot of Australian orgs to help reduce scalping. There is little push back from customers and our PAH alias is "eTiicket sent 24hr prior" to drive the message. Our PAH is attached to our preshow email so everything they need is in the one place.
Definitely less reprints needed.
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Actually it's the other way around. I attach the Preshow email to the SOAP eTicket.htm in the PAH folder in P-drive (if Hosting Services). Having a nice mobile/MSOffice optimised email is better UX from where I was standing. When I was doing some boxoffice I noticed that far too often people were confused between the preshow and the confirmation and the PAH so I thought about combining 2.
Sorry about that.
When the PAH ticket gets triggered there is a small email (htm) file that becomes the body of the email. Like a wrapper around the PDF. It is made of some HTML like a regular email, and can include mobile optimised versions and Outlook Desktop coding, like you would get in your regular mail platform of choice.
The file that wraps around the Print-at-Home PDF (in hosted orgs) lives on the server in your Production drive, near the place you put your Print-at-Home templates. Tessitura supplies a basic version but you can create and relace it with your own design if you like, if you name it the same (eTicket.htm).
Pro tip keep a copy of the ones you replace in an archive, especially the Tessitura one in case you need to replace it. And remember that it's one size fits all, so if it has specific content you need to update and/or review it regularly to make sure it's relevant.
Come v16 this will change
Here is the help info for v15
https://www.tessituranetwork.com/Help_System/Content/Ticket%20Design/PAH%20Email%20Templates.htm