We are considering holding PAH orders until a few days prior to the performance. I am interested in hearing pros and cons regarding using this. Did this increase or decrease the number of phone calls the box office received from patrons who could not locate their order? Where there any issues with implementing this mid season?
We do 24 hours prior as did a lot of Australian orgs to help reduce scalping. There is little push back from customers and our PAH alias is "eTiicket sent 24hr prior" to drive the message. Our PAH is attached to our preshow email so everything they need is in the one place.
Definitely less reprints needed.
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