Hi ... We are experiencing an inordinate number of our emailed print-at-home tickets landing in the patrons' spam and junk folders. Has anyone else experienced this? If so, how did you resolve it? Is it something related to the PDF? It's becoming very frustrating for our patrons and our box office staff. Any suggestions on what else to look for? Thanks. Lee Ann Allison, Lake Tahoe Shakespeare Festival.
How large is your file size for PDF? We had a similar issue and I had to shrink the file size down a substantial amount in order to avoid the same problem.
I use Adobe Compress PDF to get my template down to < 200 kb
Hi, we experienced the same thing a couple of months back. It wasn't just emails with PDF's for us though it was anything generated from Tessitura so order confirmation, password reset etc. We contacted support (we're on RAMP) and they helped us with updating some DNS records (SPF and DKIM) which helped our emails to seem more legitimate to email providers which means they won't get filtred to spam or junk (or at least less likely to).
Could be worth looking at?
I remember reading somewhere that a single ticket PDF should be around 150KB or less. No idea where that was or how true it is, but I always try to keep that in mind for our PDFs, and have never had an issue with them.
I was just going through this last night. There are a few help pages for PAH so it's tricky but they say 100kb here
https://www.tessituranetwork.com/Help_System/Tessitura.htm#Ticket%20Design/Print%20at%20Home%20Ticket%20Designs.htm
That's where adobe compress is good on top of best practice