Hi ... We are experiencing an inordinate number of our emailed print-at-home tickets landing in the patrons' spam and junk folders. Has anyone else experienced this? If so, how did you resolve it? Is it something related to the PDF? It's becoming very frustrating for our patrons and our box office staff. Any suggestions on what else to look for? Thanks. Lee Ann Allison, Lake Tahoe Shakespeare Festival.
Hi, we experienced the same thing a couple of months back. It wasn't just emails with PDF's for us though it was anything generated from Tessitura so order confirmation, password reset etc. We contacted support (we're on RAMP) and they helped us with updating some DNS records (SPF and DKIM) which helped our emails to seem more legitimate to email providers which means they won't get filtred to spam or junk (or at least less likely to).
Could be worth looking at?