Dear Tessitura Community,
We are in a pinch over here...our main Tessitura person is no longer with us, and we need to get our packages online. It appears everything is setup...They have a Web Mode of Sale (MOS) as well as the keywords. I know I'm missing something small. What else should I look at?
my.austinsymphony.org/packages
thank you for any leads and help.
Best,
-Jason
This! Price Type/User Group set up under Price Type Maintenance.
They checked that. They said that looks ok on their end. :-(
Could it be something as simple as not having them with all the same ticket design? As in you picked a similarly named design. I know I've done that before. We all feel your frustration. Been there, done that.
Edit -- I think I confused your issue with another post. Oops. Side comment: Your org login is great. I bet some other orgs are jealous.
Neil
It sure feels like it has to be a mode of sale issue. My only recommendation would be to try and add the tickets through the Order Details/Product catalog using that same web Mode of Sale (assuming your user group has access to it). Ive found a few issues trying out this trick.
It was.... HOLD CODES!!! We had holds on an entire map on one concert that TNEW didn't like because nothing was available. I want to cry. Thank you to EVERYONE that helped. I told our CEO that we had people helping from Australia (his home country) all the way to Canada. Y'all are amazing. Thank you for being there.
Congrats! An epic (that ended better than GoT)
Glad it all got worked out. This one had me stumped.
SO glad you figured it out! That's good to keep in mind!