Dear Tessitura Community,
We are in a pinch over here...our main Tessitura person is no longer with us, and we need to get our packages online. It appears everything is setup...They have a Web Mode of Sale (MOS) as well as the keywords. I know I'm missing something small. What else should I look at?
my.austinsymphony.org/packages
thank you for any leads and help.
Best,
-Jason
Few things to maybe check for. Check the system table LTR_TN_EXPRESS_WEB_DEFAULTS and make sure your sub MOS is your Web Subscription MOS. Then I would look into each of the individual events and make sure they all have the Web Subscription MOS in active dates. In ticketing setup go the mode of sale window. I would check that the Web Subscription Mode of Sale has all the price types in the package selected and under MOS/User Group, make sure it is is attached to the web user group.
It sure feels like it has to be a mode of sale issue. My only recommendation would be to try and add the tickets through the Order Details/Product catalog using that same web Mode of Sale (assuming your user group has access to it). Ive found a few issues trying out this trick.