Needing input from all the Tess Ticketing experts!
We will be hosting a VR exhibition where the entry is 1 person every 10 minutes. It is spaced like this to allow for Equipment Intro/Training & then going through the exhibition. Leadership wants to make this as easy as possible for online buying - requesting a scenario that if guests wanted to purchase 4 tickets that the system be intuitive enough to find 4 consecutive time slots. We are currently using only GA facilities. We dabbled in timed entry (morning vs afternoon hours with a max capacity per session) early on in the pandemic. We've never done SYOS but are curious if SYOS would be good for this application - and instead of a Seat being a physical Seat it would be a time slot?
TIA for all insights and strategies!
If you are going to have a SYOS configuration, how will you have the seats be a different name/time?
The only thing I can think of is building a new Facility with 6 Zones every hour. We have a Facilty with a Zone for every 15 minutes (4 per hour). I'd suggest building it large enough so that you can add-on additional seats if needed. You'll just need to add holds and/or allocations to control the number of tickets that are initially available. An issue with this solution will be how it shows on your website. If you had 7 hours worth of Zones, that is 42 Zones showing on your site (if shown vertically, it will be a lot of scrolling).
This idea does not address the need for consecutive grouping of tickets.
Maybe somebody else has a better idea.
Appreciate the input, Neil. We've never done SYOS and you bring up a valid point. Creating a Facility with Zones is definitely doable but it does create a huge list to scroll through. Plus there are discussions of keeping the exhibition open what could be 10-11 hours per day on the weekends.
Thanks again!
I wonder if you could define the seat numbering in the facility setup to mimic times. Basically, if you have 6 times per hour you can create a GA facility with each row containing 6 seats across and the numbering having a step of 10, and the number of rows = the number of hours you're open and also numerically labeled using a step of 1. So if you're open from noon to 3pm your seat numbers would be:
12:00 12:10 12:20 12:30 12:40 12:50
1:00 1:10 1:20 1:30 1:40 1:50
2:00 2:10 2:20 2:30 2:40 2:50
And then instead of suppressing the seat numbers in your cart/confirmation (which a lot of us do for GA events) you would allow them to display. I think the trickiest parts would be making the colon appear to the patron and defining AM vs PM if you have any hours that overlap (if you're open from 8am - 8pm so you need to differentiate the 8's).
Hey Anna, that's a different way to think about it! Appreciate the creativity and I might just give this a try as well!