Reprinting Tickets

Hi Kimberly! I wanted to ask if you were planning to keep the existing performances and move them to new dates, or if you're wondering about building new performances and then exchanging the tickets. We at Tessitura strongly recommend keeping the existing performances and moving them to new dates, and have recently released functionality to make that process easier. Once you do that, you would be able to use the Batch Ticket Printing function to reissue tickets that reflect the new date. (Or, if you don't reissue them, the original tickets will still be valid for exchange and attendance purposes.) 

Michael,

For most events we kept the original performances and changed the dates.  The few exceptions are when the event moved to a different theater.

Can you use batch ticket printing to resend tickets via PAH?

You cannot at the moment, but we will be expanding the functionality we released in June (to print paid sub line items on partially paid orders) to also include printing of paid sub line items with Print at Home and HTML Template-based delivery methods. This will be in batch printing, the print order interface, and the order SLI tab. This is planned for release in September and we'll keep community updated if the timing changes.

I didn't think it was possible, but I am certainly glad it will be soon.  I will keep my eyes open for the release.

Appreciate your quick responses :-)

Hi Michael. Has this funcionalityy been released since your message above?

I am looking to print or reprint all tickets for a re-scheduled performance as PaH, how will this work in Batch Print?

Hi Don, 

No, the ability to batch reprint PAH orders has not be added to the software yet. It's currently being considered for version 16.

It sounds like you have kept the original performance and rescheduled it. If so, you have a few options: 

• All the original tickets for the performance are still valid for scanning. Understandably, they will display the wrong date and that's confusing for customers. And some customers will lose track of them. But until they are reprinted, they are still valid. 
• Customers can access their Mobile Ticket in TNEW, and it will display the correct date. 
• After considering these and anything else you might have in play, feel free to open a ticket with us at hello@tessituranetwork.com. Our Support and Consulting teams may have a stop-gap solution using database processes to queue up PAH reprints, but it comes with some caveats. 

Hi Don, 

No, the ability to batch reprint PAH orders has not be added to the software yet. It's currently being considered for version 16.

It sounds like you have kept the original performance and rescheduled it. If so, you have a few options: 

• All the original tickets for the performance are still valid for scanning. Understandably, they will display the wrong date and that's confusing for customers. And some customers will lose track of them. But until they are reprinted, they are still valid. 
• Customers can access their Mobile Ticket in TNEW, and it will display the correct date. 
• After considering these and anything else you might have in play, feel free to open a ticket with us at hello@tessituranetwork.com. Our Support and Consulting teams may have a stop-gap solution using database processes to queue up PAH reprints, but it comes with some caveats.