Our Air Zoo has all of its daily admissions for the rest of the calendar year built out already but we need to rezone them to split the day into two different sessions (morning and afternoon admissions). Does anyone have any helpful hints for this? We do not use N-Scan, nor have we ever had timed admissions of any kind, so we naively thought this to be much simpler than it turns out to be... All help (and gentle mockery) gratefully accepted. Thanks!
We are also trying to figure this out at the Intrepid Museum! We're doing some testing but we're just kind of throwing things at the wall and seeing what sticks at this point. We would be happy to share any valuable insights we come across, but if anyone has any experience or advice we would appreciate it!
Anne
We ended up building out a whole new set of Performances, with a new Seat Map to sync with N-Scan.
The time / brainpower involved in re-zoning can make a fresh Production Season worth it, vs. a revamped one.
Do you folks use TNEW?
Hi Mindee! Here are the general steps to editing a zone map that is already applied to performances in use.
The first step is to add a new zone to the zone map assigned to these performances in Facility Manager (i.e. add an "Afternoon" zone to your existing map). This page explains that function, and shows at the bottom a message that is presented when you save the changes. The new zone will become available on all of the performances. You can also rename the existing zone Morning at this point. (Alternatively, you could leave the existing zone as it as an add to new zones, and adapt these instructions.)
The next step is to follow these instructions for using Season Maintenance to reassign some of the seats to the new zone across some or all of the performances. I suggest doing these in smaller batches to start, like one month of performances at a time. As noted on that page, "The price zone can be changed on available seats only. Reserved and sold seats cannot be rezoned."
And finally, you would use the Pricing tab of Season Maintenance to assign pricing to the new zone (it can be the same pricing as your existing zone). Make sure you also mark the pricing grid cells as "Enabled" in this process as well.
Hope that helps!
Nathanael - they do use TNEW, yes. And I appreciate the reply. I think Rebecca opted to go this same route because she liked the idea of having a different Production Season to hold the new sales numbers.
This would be a great topic for the upcoming open space discussions! I'd like to know:
For those that opted to create new performances and a new production season, did you put the new performances in the new season or move the old performances there and put the new ones in the old prod season? How did you address existing orders for those performances?
For those that opted to adjust the existing zone map, how might this affect reporting on previous performances that use that zone map? Are there other implications you're concerned about? How did you address existing orders for those performances?
For all, did you put any special holds on the seats for canceled performances?
I'm sure there are many more questions out there. I'm planning to participate in the Friday session, so I hope some people interested in this topic will be there!
-Anne
I built out a new Production Season "2020 Timed Admission", and built out a new set of performances for the rest of the year, putting them into the new Prod Season.
The original is still functional, but taken out of the Web Mode of Sale, so if/when we switch back, I can update the MOS to have them sellable again.
We've got comps available in the new season that our staff can use onsite to transfer the tickets onsite. Depending on the customer interaction/request, we could also refund and have them purchase a new set of tickets from the new performance.