Does anyone know a way to place a note on a particular seat that is being held?
We have numerous hold codes which is good for allocating them for different purposes, but it's difficult to manage why a particular seat is being held for a particular reason.
Thanks!
JP
Jason Paddock
Director of Event Marketing State Theatre New Jersey 40 Livingston Avenue New Brunswick, NJ 08901 732-247-7200, ext. 515 www.STNJ.org
Not exactly what you wanted, but if we have specific reasons for holding seats that is not obvious by sheer virtue of the type of hold, e.g. when we have a Marketing hold in an unusual location outside of our standard preset maps, we usually just throw it right into an order and put the notes in the order. For example, we will sometimes have comps that go to radio station contest winners. We will usually just throw those holds immediately into an order on the radio station's account and keep them un-printed until such time as we have the information for the winners.
As far as I know, there is no way to indicate on a particular seat JUST from the seat map that the seat is held for any reason in particular outside of using hold or allocation codes.
John
Would love this as an enhancement request. For several years I know a lot of us users have wanted something like this.
I'm with you on this one as well. Sometimes the users who placed the holds don't remember what they did it for. We keep track through various Excel docs, but of course manual tracking is never ideal.
I think this is an excellent enhancement request, I'm at my third Tessitura company and this is always an issue! Currently we do one of two things, if we just want the seats held, we create a Reminder to identify why the seats are being held - it's not foolproof because people do forget but it works about 90% of the time. More often, we create an order, even if it's unpaid it's much easier to track. Within that order, we usually assign the contact person as the Initiator of the order so we know who to chase if payment is still outstanding, this works particularly well when our Development team wants seats held for a Donor but they aren't exactly sure of the details.