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Rollover Error

Lea Ann Reed
$organization

Hey all!

I am testing our rollover and have come across an error I have not gotten before and was hoping someone might be able to shed some light on what is happening.  Here is the error:

Failed Reason = Reserved, Unpaid

I was thinking that when I rolled these over that the seats would be reserved but unpaid so am curious as why this would show up as an error.

Thanks for your help!

Lea Ann Reed
Manager of Sales
Kansas City Repertory Theater

  • $organization

    I think that means the seat trying to be rolled into is already reserved. So the rollover is failing because the seat in question is not available.

  • $organization in reply to A. Freeman
    Amanda's correct - that's exactly what it means.  Sadly, I get this error every time I test rollovers, so I'm quite familiar with it.  :)
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109 | In Lower Queen Anne at Seattle Center
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    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Wednesday, March 10, 2010 3:26 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Rollover Error

    I think that means the seat trying to be rolled into is already reserved. So the rollover is failing because the seat in question is not available.

    From: Lee Ann Reed <bounce-leaannreed1055@tessituranetwork.com>
    Sent: 3/10/2010 5:17:40 PM

    Hey all!

    I am testing our rollover and have come across an error I have not gotten before and was hoping someone might be able to shed some light on what is happening.  Here is the error:

    Failed Reason = Reserved, Unpaid

    I was thinking that when I rolled these over that the seats would be reserved but unpaid so am curious as why this would show up as an error.

    Thanks for your help!

    Lea Ann Reed
    Manager of Sales
    Kansas City Repertory Theater




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    Thank you for your help!  I found the issue.  We use lists to segment our rollover sets and one of the sets did not have the list attached so it rolled all of the seats instead.

    Lea Ann

  • $organization
    We ended up needing a hot fix upgrade installed to fix it. The entire report had this error on every line. 
    However we also got a few lines of this error on a separate rollover later and determined the price type was not properly mapped with the facility. 

    Hope it helps!

    Janna 

    Sent from my iPhone

    On Mar 31, 2016, at 5:42 PM, Octavia Person <bounce-octaviaperson8592@tessituranetwork.com> wrote:

    We are getting the same error, how did you figure what was causing the error?

    From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com>
    Sent: 3/23/2016 5:26:40 PM

    Janna Ellis:

    Has anyone ever gotten a rollover error of "seated failed reason E" ? We duplicated the set up from last year and are not sure what is causing the error.

    We got that this year as well. Not very verbose, is it? 

    Turned out we had a missing row in TR_ROLLOVER_PRICE_MAPPING for one facility. 




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