We are wondering if anyone has a similar venue where 1 section is reserved and the other is general admission and how this was handled re: ticket design ( I could not figure out how to attache a file with ticket design example).
We created a ticket design that we thought would meet our needs. The section printed in Large text just below the Event Name. Seat numbers only print on the far left of ticket (large enough for our volunteers to read). End of season discussions revealed that our patrons and our volunteers had problems understanding where to sit due to the fact of the Letters/Numbers on the lower left section of ticket. Our volunteers were trained to first look to the wording - Loge v General...and if General disregard seat assignment; customers did not understand this was not an assigned seat in the General seasing seciton even although staff tried to explain at time of sale.
In an effort to eliminate this confusion one of our staff suggested for each of these events, could we have 1 event for Loge/Reserved seating with a corresponding ticket design and a separate event for the General seating section and it's own ticket design. Plan would be to block out the seats not available depending on section being sold. We could black out the seat numbers for our box office sales and figure out something else for print at home tickets.
Any suggestions are appreciate.
Thank you in advance, Marina.
When we have this happen, we have a General Admission Standing Area, we use the same ticket but use masking to hide things like Seat from the ticket so they don't get confused, so for example something like this on the ticket masking for the section description:case(trim(val) When 'Gallery', 'Arena (Standing)' Then 'Number' else 'Seat')
Caryl
We have an outdoor venue that we use for a long weekend event every year that has reserved seating and then a G/A grass area. We use the same ticket type for both sections. The reserved section prints the section row and seat at the bottom of the ticket. The grass section prints Grass as the section and then the "seat" number which is just the numerical value we assigned the seat.
We have, on occassion, had people get confused by the seat number being there but it hasn't been a big enough issue for us to consider removing it. We make sure that all communication regarding grass seats is consistent that this is a general admission section. So at the time of sale our staff informs the customer the section is G/A, all printed or web materials that refer to the specific seat sections, we have signs at the event mentioning the grass is g/a, and all of our staff/volunteers on site are trained to tell people that the grass is g/a.
Hello Marina,
At a previous venue we got around this using the custom ticket elements based on the letter of the row, something along the lines of
if row = "U" then "Unres" else row + seat_number
That way we could control which tickets printed as unreserved using the row letter in the facility.
Grae
Here’s another idea...again, no idea what he’s talking about, but sounds interesting.
Marina Dowling
Office Manager
BIG ARTS
900 Dunlop Road
Sanibel, FL 33957
Phone:(239) 395-0900
Fax: (239) 395-0330
mdowling@bigarts.org
www.bigarts,org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Graeme Ellis Sent: Tuesday, May 09, 2017 6:34 AM To: Marina Dowling <mdowling@bigarts.org> Subject: Re: [Tessitura Ticketing Forum] Venue with mixed seating option of reserved and general
From: Marina Dowling <bounce-marinadowling2925@tessituranetwork.com> Sent: 5/8/2017 12:08:58 PM
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You'd do this wherever you had something that you wanted to mask, so on each element.
I believe that there is some information on ticket masking in the Tessitura Help System that would give you some examples.
Caryl,
With your recommendation below, would we type this under the Prize Zone Short Description masking section and substitute the word General for Gallery? We are struggling to figure this out. Would the directions be somewhere in the manual that we could reference.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Caryl Jones Sent: Monday, May 08, 2017 12:54 PM To: Marina Dowling <mdowling@bigarts.org> Subject: Re: [Tessitura Ticketing Forum] Venue with mixed seating option of reserved and general
When we have this happen, we have a General Admission Standing Area, we use the same ticket but use masking to hide things like Seat from the ticket so they don't get confused, so for example something like this on the ticket masking for the section description: case(trim(val) When 'Gallery', 'Arena (Standing)' Then 'Number' else 'Seat')