Venue with mixed seating option of reserved and general

We are wondering if anyone has a similar venue where 1 section is reserved and the other is general admission and how this was handled re:  ticket design ( I could not figure out how to attache a file with ticket design example).

We created a ticket design that we thought would meet our needs.  The section printed in Large text just below the Event Name.  Seat numbers only print on the far left of ticket (large enough for our volunteers to read).  End of season discussions revealed that our patrons and our volunteers had problems understanding where to sit due to the fact of the Letters/Numbers on the lower left section of ticket.  Our volunteers were trained to first look to the wording - Loge v General...and if General disregard seat assignment; customers did not understand this was not an assigned seat in the General seasing seciton even although staff tried to explain at time of sale.  

In an effort to eliminate this confusion one of our staff suggested for each of these events, could we have 1 event for Loge/Reserved seating with a corresponding ticket design and a separate event for the General seating section and it's own ticket design. Plan would be to block out the seats not available depending on section being sold. We could black out the seat numbers for our box office sales and figure out something else for print at home tickets.

Any suggestions are appreciate.

Thank you in advance, Marina.

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We are wondering if anyone has a similar venue where 1 section is reserved and the other is general admission and how this was handled re:  ticket design ( I could not figure out how to attache a file with ticket design example).

We created a ticket design that we thought would meet our needs.  The section printed in Large text just below the Event Name.  Seat numbers only print on the far left of ticket (large enough for our volunteers to read).  End of season discussions revealed that our patrons and our volunteers had problems understanding where to sit due to the fact of the Letters/Numbers on the lower left section of ticket.  Our volunteers were trained to first look to the wording - Loge v General...and if General disregard seat assignment; customers did not understand this was not an assigned seat in the General seasing seciton even although staff tried to explain at time of sale.  

In an effort to eliminate this confusion one of our staff suggested for each of these events, could we have 1 event for Loge/Reserved seating with a corresponding ticket design and a separate event for the General seating section and it's own ticket design. Plan would be to block out the seats not available depending on section being sold. We could black out the seat numbers for our box office sales and figure out something else for print at home tickets.

Any suggestions are appreciate.

Thank you in advance, Marina.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!